Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Rodriguez

La Puente,CA

Summary

Reliable and upbeat Zone Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

13
13
years of professional experience

Work History

Zone Lead

Amazon Fresh
04.2022 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Managed online orders received by customers.
  • Managed kitchen team on 15 people.
  • Managed to bring metrics for kitchen from below 50% to 100%

Part-Time Key Holder

Joann's Fabrics
10.2018 - 03.2022
  • Perform cashiering duties
  • Printing, pulling and packing all online orders
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Canceling and processing orders
  • Measure and cut fabric
  • Answering phones and assisting customers
  • Adding and deleting products from inventory
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Cafeteria Assistant

Hacienda La Puente Unified School District
04.2014 - 01.2021
  • Wash pots, pans, tools, and other equipment
  • Keep record of foods, beverages served, and all items on hand
  • Perform cashiering duties; order and stocking of supplies.
  • Received and stored incoming supplies according to procedures.
  • Tracked meal purchases and accepted payments at cash register.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Provided exemplary service to students, staff and visitors.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Prepared ingredients and recipe components ahead of time.
  • Managed team of 10 people, lunch counts were increased by 100.

Sales Representative / Technical Support

Phone 4 Less, Inc
09.2010 - 07.2013
  • Assisted customers with phone and data plans including new activation, reactivation, and upgrades
  • Directly responsible for showcasing and stocking merchandise, along with maintaining store’s overall appearance
  • Clearly and concisely communicate with customers to understand their needs and wants to effectively decide what phone and plan is right for them
  • In charge of reordering cell phones, cell phone parts, computer parts, and accessories
  • Assist onsite technician with reformatting, repairing, unlocking, and jail breaking cell phones.
  • Managed customer accounts to secure customer satisfaction and repeat business

Education

No Degree - Psychology

Mt. San Antonio College
Walnut, CA

High School Diploma -

William Workman High School
City Of Industry, CA
06.2007

Skills

  • Skills and interests
  • Technical Skills:
  • Microsoft Word, Microsoft Powerpoint, and Microsoft Excel
  • Stock Rotation
  • Credit Card Transaction Processing
  • Safety and Cleanliness Standards
  • Kitchen Equipment
  • Adaptable and Flexible
  • Returns and Exchanges
  • Closing Procedures
  • Customer Inquiries
  • Positive Customer Engagement
  • Retail Metrics and Goals

Timeline

Zone Lead

Amazon Fresh
04.2022 - Current

Part-Time Key Holder

Joann's Fabrics
10.2018 - 03.2022

Cafeteria Assistant

Hacienda La Puente Unified School District
04.2014 - 01.2021

Sales Representative / Technical Support

Phone 4 Less, Inc
09.2010 - 07.2013

No Degree - Psychology

Mt. San Antonio College

High School Diploma -

William Workman High School

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Cynthia Rodriguez