Tyra Thomas
Suwanee,GA
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Unifi Aviation. Expert in fostering innovation and motivational leadership, demonstrated by streamlining operations and improving service delivery. Skilled in team management and effective communication, achieving significant efficiency gains and setting high safety standards.
Overview
7
7
years of professional experience
Work History
ZONE LEAD
Unifi Aviation
Atlanta, GA
07.2023 - Current
- Established effective communication channels between team members and leadership, fostering transparency and accountability.
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
Control Room Supervisor
G2 Secured Staff
Atlanta, GA
07.2020 - 11.2023
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple airlines, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
Operations Dispatch Supervisor
Vonalas
Macon, GA
02.2018 - 07.2020
- Streamlined workflow processes for reduced operational costs and increased efficiency in the dispatch center.
- Enhanced communication between dispatchers and drivers for improved service delivery and customer satisfaction.
- Maintained open lines of communication between operations personnel at all levels, fostering collaboration across functional areas within the organization.
- Optimized dispatch operations by implementing efficient route planning and resource allocation strategies.
- Conducted regular meetings with staff members to review progress towards KPI targets, identify areas for improvement, and discuss best practices.
Education
Bachelor of Science - Information Technology
Columbia Southern University
Orange Beach, AL06.2017
Associate of Science - Medical Assisting
Corithan College
Norcross, GA05.2010
Skills
- Team Management
- Innovation Skills
- Motivational Leadership
- Staff Development
- Problem-Solving
- Customer Service
- Training and mentoring
- Multitasking
- Attention to Detail
- Decision-Making
- Effective Communication
- Organizational Skills
- Analytical Thinking
Timeline
ZONE LEAD
Unifi Aviation
07.2023 - Current
Control Room Supervisor
G2 Secured Staff
07.2020 - 11.2023
Operations Dispatch Supervisor
Vonalas
02.2018 - 07.2020
Bachelor of Science - Information Technology
Columbia Southern University
Associate of Science - Medical Assisting
Corithan College