Cynthia Rodriguez
San Bernardino ,CA
Summary
Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Experienced planner, organizer and problem-solver. I am able to successfully adapt to my environment and fluctuate to the needed expectations and fulfill the work ethic with satisfaction guaranteed.
Overview
11
11
years of professional experience
Work History
CEO
Jewelry By Cee
San Bernardino, CA
08.2023 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Drove significant cost reductions while maintaining product quality, negotiating favorable contracts with suppliers.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Directed launch of innovative products, capturing new market segments and driving revenue growth.
Office Clerk
TCI
Walnut, CA
09.2023 - 10.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Reduced errors in data entry tasks by implementing a thorough proofreading system before submission.
- Supported office operations by troubleshooting technical issues with computers, printers, and other equipment as needed.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Checking in Drivers / Drivers assistance as needed
- Handling BOL’s & POD’s
- RF Scanner
Warehouse Forklift Operator
Molex
Rancho Cucamonga, CA
12.2022 - 07.2023
- Consistently met Company expectations on a day to day basis to surpass expected deadlines to maintain the customer and company’s satisfaction.
- Exceeded D Notes to advance the company within orders , therefore getting the customers order out in a satisfactory timed matter.
- Microsoft, Excel , Outlook is used to Adequately respond to emails , communication between warehouse associates and consumer
- Maintaining Safety for My Peers and Myself while operating a Forklift , Cherry Picker , Reach or any machinery on site.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety of others.
- Reduced product damage by performing routine forklift maintenance and safety check's.
- Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
- Packed items into appropriate containers for shipment.
- Kept up-to-date on company policies and procedures relating to forklift operations through continuous training sessions and self-directed learning.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
Manager
Del Taco
Rancho Cucamonga, CA
02.2014 - 06.2019
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use
- Executed new training initiative to improve skills and develop leaders from within
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- As a team we met the Speed of service goal on a daily basis as well as the satisfactory customer service gems
- Collaborated with General Managers and area directors to sufficiently meet Del Taco's standards and goals
- Trained in other areas such as new employees in a short amount of time and generally successfully met the trainee deadlines
- Adapted to new menus and new employees and maintained a stable work environment for everyone involved
Lead
Delta's Children
Fontana, CA
08.2018 - 12.2018
- Planned and executed a game plan for my team to have a great shift resulting in a successful work day
- Resolved any issues that the company or the employees would have come across and genuinely fixed the problem in a matter of time
- Monitored multiple databases to keep track of all company inventory
Customer Service Representative
Global One Logistics
Ontario, CA
05.2017 - 12.2018
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Addressed customer service inquiries quickly and accurately
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Assessed customer needs and upsold products and services to maximize warehouse sales
- Adapted to new and former employee's needs and adjusted to new system updates accordingly
- Worked with managers to develop service improvement initiatives
Executive Director
Juan's Landscaping
Fullerton, CA
02.2014 - 12.2017
- Implemented successful strategies for employee management, occupancy and revenue growth, expense control and quality of services
- Negotiated with third parties to achieve favorable commercial terms
- Revitalized business plans and realigned company objectives to increase overall profits
- Orchestrated successful team and customer events to drive engagement, satisfaction and loyalty
- Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction
- Efficiently communicated with employees to meet customer's needs and wants as well as the bosses expectations
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
Education
High School Diploma -
Fontana High School
Fontana05.2014
Skills
- Contract development and management
- Issue and conflict resolution
- Lead generation
- Cash handling accuracy
- Personnel training and development
- Invoice processing
- Time management
- Cheerful and energetic
- High-energy attitude
- Adaptive team player
- Office equipment proficiency
- Detail-oriented
- Flexible scheduling
- Dependable and reliable
- Excellent multi-tasker
- Organized
- Superior communication skills
- Excellent knowledge in outlook
- Excellent knowledge in microsoft word
- Excellent knowledge in excel
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Clerk
TCI
09.2023 - 10.2024
CEO
Jewelry By Cee
08.2023 - Current
Warehouse Forklift Operator
Molex
12.2022 - 07.2023
Lead
Delta's Children
08.2018 - 12.2018
Customer Service Representative
Global One Logistics
05.2017 - 12.2018
Manager
Del Taco
02.2014 - 06.2019
Executive Director
Juan's Landscaping
02.2014 - 12.2017
High School Diploma -
Fontana High School