Conduct strong negotiation skills and settle demands for reimbursement to the organization from at fault parties and third-party vendors.
Review and process subrogation demands from multiple channels and engage with adjusters and adverse carriers to close out the process.
Recognize problem files, correct, coach and deliver appropriate solutions. Assist team members with resources and knowledge to the less experienced on escalation issues.
Successfully address member concerns and complaints while delivering compassionate service to ensure member retention.
Non-Injury Adjuster
USAA Insurance Company
San Antonio, TX
09.1998 - 02.2009
Responsible for taking first notice of loss, explaining coverages, setting up inspections, rental and setting the expectation of the claim from start to finish.
Strong focus on organizational goals and customer service. Taught Arbitration house calls.
Identifying members needs to protect the financial interest for the member.
Assistant Regulatory Compliance Technician
Titan Insurance Company
San Antonio, TX
03.1996 - 09.1998
Assured that Titan and two of the subsidiary companies were in compliance with all state Regulations.
Which consisted of renewing licenses on an annual basis, filing all annual reports, surveys and questionnaires.