Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Nicole Powell

Tucson,AZ

Summary

Highly efficient lead Subrogation Adjuster. I pride myself on being detail focused in issuing payments appropriately. I save thousands of dollars monthly catching payment errors. I work diligently to adapt to changing processes.

Overview

21
21
years of professional experience

Work History

Subrogation Specialist

GEICO
06.2018 - Current
  • Provides regional level oversight and auditing of payments made by liability and auto damage adjusters to ensure proper and timely handling of subrogation owed to carriers.
  • Maintain continual collaboration efforts with multiple departments and offices on training and consistency to promote efficiency with auto damage and subrogation processes.
  • Updates AFI (Arbitration Forum Inc.) with payments, reductions, negotiations, and denials.
  • Audits of subrogation packages for necessary supports to avoid delays in review of damages owed.
  • One of the main point of contact nationwide for all questions regarding E-SUBRO.

CSR

GEICO
01.2014 - 05.2018
  • Answered customer calls promptly to take new loss reports while demonstrating emphaty.
  • Desktop champion for my team, making a great impact on overdue desktop for associates.
  • Worked internet inquires efficiently and professionally.
  • Achieved Chairmans Club Honors for being a top performer.

Claims Adjuster and Auditor

Teletech/APAC (outsourced By UPS)
01.2002 - 10.2013
  • Processing claims, reviewing paperwork, contacting customers for additional information or settlement adjustments.
  • Audit claims to insure accuracy of claims and efficient processing, discuss/review all errors and give constructive feedback.
  • Coach and train co-workers that are missing production goals, work with them to approve any problem areas.
  • Manage "Escalated Care" messages; adhere to strict time frames, assist concerned customers with claim related issues, route messages to correct departments, follow-up to ensure resolution.
  • Manage district workbaskets ensuring claims agents are processing work chronologically to reduce aging.
  • In charge of handling all stop pay requests for entire claims department.
  • Responsible for auditing supervisor basket which all high value claims are routed to.
  • Responsible for "Special Basket" which all claims with questionable documentation were routed to.

Education

Diploma -

ICS NEWPORT PACIFIC
Scranton, PA
1997

Skills

  • Subrogation
  • Claims
  • Training
  • Auditing
  • Payments
  • Multitasking
  • Detail Oriented
  • Time Management
  • Customer Service

Timeline

Subrogation Specialist

GEICO
06.2018 - Current

CSR

GEICO
01.2014 - 05.2018

Claims Adjuster and Auditor

Teletech/APAC (outsourced By UPS)
01.2002 - 10.2013

Diploma -

ICS NEWPORT PACIFIC

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Nicole Powell