Cynthia Ruzon
MANHATTAN,Illinois
Summary
Accomplished Customer Service & Logistics Manager with a proven track record at North American Safety Products, Inc., enhancing operational efficiency and customer satisfaction. Expert in logistics expertise and critical thinking, adept at vendor relationship management and staff training. Demonstrated success in improving service delivery by implementing strategic transportation management solutions.
Overview
31
31
years of professional experience
Work History
Customer Service & Logistics Manager
North American Safety Products, Inc.
06.2005 - Current
- Taking sales calls from potential customers, current customers, and Distributors.
- Knowledge of all products to help customers find the best solution to suit their projects.
- Data entry and running reports in our ERP program.
- Preparing formal quotations.
- Order Entry, creating job orders for manufacturing department
- Sending Proforma Invoices for deposits and final Invoices.
- Setting up payment terms for new customers
- Scheduling freight pickups, preparing BOL. packing slips and shipping labels.
- Working knowledge of International shipments rules and regulations.
- Cross trained for Accounts receivables, to electronically deposit checks and credit cards.
Lead Wardrobe Seamstress
Harrahs Casino Joliet
04.1993 - 04.2005
- Data entry and record keeping over 1200 employees
- Programmed a Hermes Sign Engraving Machine/
- Altered and hemmed Uniforms and garments to create custom-fitted styles.
- Demonstrated flexibility by adapting to various sewing tasks, including garment repairs, alterations, or custom clothing creation.
- Enhanced customer satisfaction by providing timely and precise sewing services for various types of garments.
- Measured and cut fabric for garment construction according to customer specifications.
Education
High School Diploma -
Joliet East HS
Joliet, ILMicrosoft Word, Excel, Botany
Joliet Junior College
JolietSkills
- Customer Service
- Staff Training and Development
- Organizational capabilities
- Transportation Management
- Month to month sales reports
- Cross trained with Accounts receivables
- Vendor Relationship Management
- Data analysis proficiency
- Logistics expertise
- Critical Thinking
- Team Collaboration
- Shipping and receiving
- Decision-Making
- Daily Operations Management
Timeline
Customer Service & Logistics Manager
North American Safety Products, Inc.
06.2005 - Current
Lead Wardrobe Seamstress
Harrahs Casino Joliet
04.1993 - 04.2005
High School Diploma -
Joliet East HS
Microsoft Word, Excel, Botany
Joliet Junior College
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