Cynthia Sailema
Richmond,TX
Summary
Motivated professional with a background in bartending and customer service, bringing years of experience building relationships, managing multiple priorities, and creating positive experiences for others. The skills I have developed throughout my career- communication, adaptability, attention to detail and compassion- have helped me guide me toward my long-term goal of working in dental care. Excited to begin a career as a dental assistant, where I can combine my passion for helping people with my commitment to learning, growth, and patient-centered service.
Overview
8
8
years of professional experience
Work History
Server
IHOP
Houston, TX
06.2018 - 12.2021
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Collaborated with team members to streamline service processes, improving overall dining experience.
- Trained new staff in menu knowledge and service standards, enhancing team performance and customer satisfaction.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in order delivery.
Sales Representative
Eliot Management Group
Houston, TX
09.2024 - 03.2025
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Conducted product presentations, effectively communicating features and benefits to prospective customers.
- Collaborated with team members to develop sales strategies that improved overall performance.
- Utilized CRM software to track sales activities and manage customer interactions efficiently.
Boutique Hotel Host
The Lancaster Hotel
Houston, TX
01.2022 - 01.2024
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation systems to optimize table turnover and guest flow.
- Coordinated with kitchen and waitstaff to ensure timely service delivery.
- Trained new hosts on best practices for customer engagement and service standards.
Boutique Hotel Bartender
The Lancaster Hotel
Houston, TX
02.2024 - Current
- Crafted and served specialty cocktails, enhancing guest satisfaction through personalized beverage options.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering processes.
- Trained new bartenders on cocktail preparation techniques and customer service standards, fostering a cohesive team environment.
- Developed seasonal drink menus, incorporating local ingredients to attract diverse clientele and elevate bar offerings.
- Implemented efficient workflow strategies during peak hours, improving service speed and maintaining high-quality standards.
- Resolved customer complaints promptly, utilizing excellent communication skills to ensure positive dining experiences.
Education
High School Diploma -
Elsik High SChool
HoustonRegistered Dental Assistant -
Dental Assistant School Of Houston
Sugar Land, TXSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Service-oriented mindset
- Sales expertise
- Fluency in Spanish
- Adept at mastering new concepts
- Data Entry
- Cold calling
- Strategic planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Representative
Eliot Management Group
09.2024 - 03.2025
Boutique Hotel Bartender
The Lancaster Hotel
02.2024 - Current
Boutique Hotel Host
The Lancaster Hotel
01.2022 - 01.2024
Server
IHOP
06.2018 - 12.2021
High School Diploma -
Elsik High SChool
Registered Dental Assistant -
Dental Assistant School Of Houston