Cynthia Salazar
Customer Service Representative
Harlingen,TX
Summary
Possessing friendly and empathetic demeanor with passion for problem-solving and assisting others. Equipped with solid understanding of customer service principles and proficient in communication and conflict resolution. Dedicated to creating positive customer experiences and building long-lasting relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist Hybrid/Remote
Lions Den Racing
11.2022 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Contributed to revenue growth by upselling additional services when appropriate.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Remote Customer Service Representative
TaskUs
01.2020 - 11.2022
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Account Manager
Flexi Furniture
07.2017 - 12.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Developed customized account plans for clients to help them achieve their business goals.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Kept detailed records of daily activities through online customer database.
Education
GED -
08-2000
- Awarded Perfect Attendance
- Work Study
Skills
- Customer service
- Positive attitude
- Time management
- 10-key by touch
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Account management
- CRM software proficiency
- Report generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist Hybrid/Remote - Lions Den Racing
11.2022 - Current
Remote Customer Service Representative - TaskUs
01.2020 - 11.2022
Account Manager - Flexi Furniture
07.2017 - 12.2020
Training Resources of America - GED,
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