Cynthia Salazar
San Antonio,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Office Manager
Eagle Heating & Air
San Antonio, Texas
01.2015 - 02.2021
- Managed scheduling for service technicians and installation teams.
- Coordinated office operations and maintained efficient workflow processes.
- Maintained financial records and processed invoices accurately.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track daily productivity
- Managed, scheduled and coordinated office functions and activities for employees.
Early Stage Collections Agent
SWBC-Southwest Business
San Antonio, Texas
11.2011 - 05.2013
- Managed customer accounts through effective communication and negotiation techniques.
- Utilized collection software to track and update account statuses efficiently.
- Collaborated with team members to develop strategies for improving collections processes.
- Assisted clients in understanding payment options and resolving account disputes.
- Documented interactions with customers for compliance and follow-up purposes.
- Conducted research on account histories to tailor collection approaches effectively.
- Conducted outbound calls to customers with delinquent accounts in order to collect payments or make payment arrangements.
- Generated reports detailing collection efforts, aging balances, and outstanding balances for management review.
- Provided professional customer service while interacting with customers over the phone or through email correspondence.
- Participated in weekly team meetings to discuss strategies for collecting overdue payments from customers.
- Negotiated payment plans with customers based on their financial ability to pay.
- Educated customers on the consequences of not making timely payments, such as late fees or interest charges.
- Maintained accurate records of all collection activity, including notes on conversations with debtors and any other relevant details.
- Followed up regularly with customers who had previously agreed upon repayment plans.
- Updated account status information in database after each contact with a debtor.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Met demands of busy collections group by performing high volume of daily calls.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Accepted and processed customer payments and applied toward account balances.
Education
GED
San Antonio, TXSkills
- Management Skills
- Communication/Interpersonal Skills
- Bilingual
- Observation And Assessment
- Strong Work Ethics
- Respect Cultural Sensitivity
- Critical Thinker
- Team Collaborator
- Time Management
- Conflict Resolution
- Data Entry
- Word /Excel
- Organizational Skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Manager
Eagle Heating & Air
01.2015 - 02.2021
Early Stage Collections Agent
SWBC-Southwest Business
11.2011 - 05.2013
GED