Cynthia Sanon
Boynton Beach
Summary
Driven professional with a proven track record in customer service and conflict resolution, honed across roles at Home Depot and Walmart. Excelled in high-pressure situations, achieving a 95% positive customer feedback rate. Skilled in money handling and fostering customer relations, consistently delivering an elevated shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Home Depot
08.2023 - Current
- Assess buyer’s needs, recommend products, and close sale.
- Process transactions while providing a great shopper experience with honor.
- Monitor and maintain self-checkout area to ensure inventory accuracy. Also keeping the register stocked and clean.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Retail Sales Associate
Players Cafe
09.2022 - 01.2023
- Operated retail equipment such as cash register and barcode scanner in a timely manner.
- Greeted customers and helped with product questions, selections, and purchases.
- Established great relationships with every consumer that walked into the facility.
- Received 95% positive marks for conveying product features and benefits, as reported in customer’s praise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Customer Service Cashier
Walmart
09.2020 - 09.2022
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Earned management trust by serving as a key holder, responsibly opening, and closing the store.
- Answered calls per day, addressing clients' inquiries, solving problems, and providing new product information.
- Provided an elevated customer experience, generating loyal clienteles
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05.2026
Skills
- Customer Service
- Conflict Resolution
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Time management skills
- Cleaning and sanitizing
- Customer Relations
Languages
Haitian Creole
Native or Bilingual
Timeline
Cashier
Home Depot
08.2023 - Current
Retail Sales Associate
Players Cafe
09.2022 - 01.2023
Customer Service Cashier
Walmart
09.2020 - 09.2022
Associate of Arts -
Palm Beach State College
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