Cynthia Silva
Forest Grove,US
Summary
Office and clerical professional with over 6 years of experience in managing front desk operations and customer service, showcasing a visionary approach and enhancing client interactions. Proficient in Microsoft Office, data entry, and medical record keeping, with proven skills in cash handling and call triage. Committed to creating welcoming environments and optimizing appointment scheduling to drive efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Northwest College School of Beauty
Beaverton
12.2023 - 01.2025
- Managed multi-line phone system, ensuring prompt and professional visitor interactions
- Trained students on front desk protocols and scheduling software
- Updated scheduling software, optimizing student and client appointment coordination
- Reconciled daily cash balances
- Ensured front desk organization, contributing to a welcoming and efficient environment
- Provided comprehensive information on services, admissions, and school details, fostering a welcoming environment for prospective students and clients
- Maintained organisation and cleanliness of reception area, contributing to a professional atmosphere and positive first impressions for visitors
- Executed additional duties as assigned by management, demonstrating flexibility and commitment to overall school operations and success
- Streamlined appointment scheduling processes, enhancing efficiency and reducing wait times for clients and students
- Implemented rigorous cash handling procedures, ensuring accurate daily reconciliations and maintaining financial integrity
- Revamped visitor information materials, improving clarity and accessibility of school services and admission details
Customer Service Agent
Richard's Deli
Aloha, Oregon
02.2022 - 06.2023
- Independently ran each shift in a busy video lottery establishment
- Attended to all guests' needs
- Prepared food, served alcoholic beverages, cashed out all forms of lottery winnings
- Maintained cash and safe count, reconciled till and generated closing reports
- Cleaned and prepared the store for the opening shift
- Handled customer complaints and would troubleshoot issues with lottery machines and notified OR lottery of unresolved issues
Virtual Receptionist
Securus Contact Systems
08.2021 - 02.2022
- Work from home position answering phone calls from multiple contracted customer accounts
- Answered questions, scheduled appointments, took messages and relayed them to the appropriate person or department
Office Manager
Wellness by Design
07.2019 - 01.2021
- Managed a growing primary care office for a family nurse practitioner
- Responsible for day-to-day operations, multi-line phone system and all scheduling
- Including taking messages, triage appointment reminder calls, verified insurance coverage, sent out referrals, handled medical records requests, prior authorizations, reported any results/communication to patients per the nurse practitioner's request
- Assisted in finding resources for patients in need, transporting them if needed
- Assisted with rooming patients, conducted admissions and medical history interviews, took vital signs, processed labs, monitored urinalysis collection, gave injections
- Also collected copays invoiced past due balances
- Medical billing and some coding of Medicaid, Medicare and commercial Insurance claims
- And recorded all billable visits that had been paid
Education
Bachelor of Science - Nursing
Linfield College
01.2013
Associate of General Studies - undefined
Portland Community College
Skills
- Customer Service
- Office Management
- Data Entry
- Call Center
- Medical Record Keeping
- Google Workspace
Certification
- Food Handlers Card - Oregon Health Authority
- Alcohol Service Permit - Oregon Liquor Control Commission
Timeline
Receptionist
Northwest College School of Beauty
12.2023 - 01.2025
Customer Service Agent
Richard's Deli
02.2022 - 06.2023
Virtual Receptionist
Securus Contact Systems
08.2021 - 02.2022
Office Manager
Wellness by Design
07.2019 - 01.2021
Bachelor of Science - Nursing
Linfield College
Associate of General Studies - undefined
Portland Community College