Cynthia Slack
Baltimore,MD
Summary
Dynamic Certified Medical Assistant with extensive experience at Towson State University, excelling in patient assessments and HIPAA compliance. Proven ability to enhance clinic efficiency and patient satisfaction through effective communication and compassionate care. Skilled in electronic health records management and conflict resolution, fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Certified Medical Assistant
Towson State University
Towson, MD
04.2019 - 06.2025
- Administered patient care, ensuring comfort and support during examinations and procedures.
- Assisted healthcare providers with clinical tasks, enhancing workflow efficiency in fast-paced environments.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Educated patients on treatment plans and medication management, promoting adherence and understanding.
- Trained new medical assistants on protocols and best practices, fostering team cohesion and performance standards.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant
Maryland Medical First
Parkville, MD
08.2012 - 04.2019
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Led initiatives for quality assurance in clinical operations, contributing to enhanced patient satisfaction scores.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Education
No Degree - Certified Medical Assistant
Fortis College
Towson, MDNo Degree - Case Management Certificate
University of Maryland
MD03-2025
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Wound care
- Patient documentation
- Patient assessments
- Conflict resolution
- Inventory and supply management
- Triage assessment
- Basic life support
- Team collaboration
- Phlebotomy techniques
Timeline
Certified Medical Assistant
Towson State University
04.2019 - 06.2025
Certified Medical Assistant
Maryland Medical First
08.2012 - 04.2019
No Degree - Certified Medical Assistant
Fortis College
No Degree - Case Management Certificate
University of Maryland