Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Smith

Indian Trail,NC

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Overview

5
5
years of professional experience

Work History

Patient Access Specialist

Novant Health, Inc
Matthews, NC
06.2021 - Current
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
  • Met needs of physicians and other treating team members with timely retrievals of patient medical records.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked with cross-functional teams to achieve goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Head Cashier

Lowes Home Improvment
Matthews, NC
10.2020 - 06.2021
  • Developed strategies to improve the quality of services based on analysis of customer feedback data.
  • Responded to customer questions regarding products, prices and availability.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked closely with human resources to support employee management and organizational planning.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Coordinated employee schedules according to shift changes and availability.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Staff Leader

Stone Theatres
Indian Trail, NC
01.2019 - 03.2020
  • Delegated work assignments and prioritized tasks.
  • Resolved conflicts between employees in a timely manner while maintaining confidentiality.
  • Identified needs of customers promptly and efficiently.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Scheduled and coordinated events and activities.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Education

High School Diploma -

Sun Valley High School
Monroe, NC
06-2020

Some College (No Degree) - Healthcare Management/Business Administration

Western Governors University
Salt Lake City, UT

Skills

  • Authorization Verification
  • Insurance Information Collection
  • Insurance Billing
  • Patient Interviewing
  • Medical Terminology
  • Patient Registration
  • Insurance Verification
  • Eligibility Determination
  • Multitasking and Organization
  • Problem-Solving
  • Work Quality Evaluation
  • Registration and Admissions
  • Customer Service
  • HIPAA Compliance
  • Team Collaboration

Timeline

Patient Access Specialist

Novant Health, Inc
06.2021 - Current

Head Cashier

Lowes Home Improvment
10.2020 - 06.2021

Staff Leader

Stone Theatres
01.2019 - 03.2020

High School Diploma -

Sun Valley High School

Some College (No Degree) - Healthcare Management/Business Administration

Western Governors University

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Cynthia Smith