Cynthia Smith

Property Manager / Community Manager
Played a key role in launching and establishing operations for a newly constructed 256-bed apartment community serving aviation students and military personnel, with approximately 70% of residents affiliated with the military.
Developed and implemented all property policies, procedures, and operational standards from the ground up.
Independently managed all aspects of property operations, including leasing, resident relations, accounts payable and invoicing, purchasing, inventory control, staffing, scheduling, and financial administration without administrative support.
I created resident engagement initiatives designed to strengthen community culture and increase resident satisfaction. Coordinated and cooked weekly breakfast events serving more than 100 residents and organized large-scale community gatherings every six weeks for the entire property. Worked closely with staff to plan, prepare, cook, and host events that fostered resident connections, enhanced the living experience, and created a strong sense of community.

I sold high-end properties, and was also a financial advisor. I am not gonna go into these roles, being that it does not apply to hospitality. Please feel free to ask.

Manager / Bartender | The Global Grill

• Hired as part of the opening management team after Global Grill assumed operations of the former Lou Michael’s location.
• Leveraged extensive knowledge of the facility, equipment, and operational systems to support a smooth restaurant launch.
• Served as a working manager, balancing bartending responsibilities with shift leadership and closing management duties.
• Oversaw daily operations, staff coordination, customer service, cash handling, and end-of-day procedures.

General Manager | Lou Michael’s Fine Dining Restaurant

• Played a key role in opening and launching a high-end fine dining restaurant from the ground up.
• Assisted in menu development and created a comprehensive wine program, including wine selection and pairings.
• Designed and conducted daily food, wine, and service training programs for servers and bartenders to ensure exceptional guest experiences.
• Implemented POS systems, operational procedures, employee handbooks, and company policies.
• Managed all restaurant operations, including purchasing, inventory control, staff scheduling, and vendor relationships.
• Coordinated and booked recurring private events and large parties of 50+ guests, including pharmaceutical sales representative functions.
• Oversaw marketing and advertising initiatives to drive guest traffic and revenue growth.
• Ensured compliance with food safety and responsible alcohol service regulations.
• Managed financial reporting, including profit and loss statements (P&L), budgeting, and cost control measures.
• Led and developed staff while maintaining high standards of service, quality, and operational excellence.

• Bartender

Head Bartender / Lead Service Professional

• Advanced to Head Bartender within two years through exceptional performance, leadership, and ability to thrive in fast-paced environments.
• Winner of Pensacola's Fastest Bartender competition, demonstrating speed, accuracy, and efficiency under pressure.
• Developed expertise in high-volume service, consistently delivering outstanding guest experiences while managing multiple priorities simultaneously.
• Recognized for strong multitasking abilities, organization, and maintaining composure in high-traffic work environments.
• Supported and mentored team members, fostering collaborative environment that enhanced service quality and guest satisfaction.
• Cross-trained in front-of-house operations, enhancing versatility and improving service efficiency across bartending, serving, and guest relations.

Transitioned from Head Waiter at Jubilee to Head Bartender at high-volume beach bar, demonstrating adaptability and readiness for increased responsibilities.