Cynthia Smith-Carter

Ohio One Corporation

04.2001 - Current

Answered multi-line phone system and enthusiastically greeted callers.
Entered data into system and updated customer contacts with information to keep records current.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Provided comprehensive support to new staff, facilitating faster integration into team.
Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Managed filing system, entered data and completed other clerical tasks.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.