Cynthia Soto
Mesquite,USA
Summary
An organized, punctual, and reliable individual who maintains a high level of professionalism, patience and efficiency. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solver. Able to make decisions independently and quickly with minimal escalations.
Overview
13
13
years of professional experience
Work History
Recruiter- CSR
Stevens Transport
Dallas, TX
03.2019 - 01.2025
- Processed customer service requests via phone support and email support.
- Noted customer correspondence in CRM to track requests, problems and solutions
- Worked with internal teams to understand business needs and changing strategies
- Determining applicant requirements by studying job descriptions and qualification
- Completed background checks and ran motor vehicle reports
- Answer and screen calls
- High volume in and outbound calls
- Handle multi line system
- Developed and maintained relationships with diverse candidates for driving positions.
- Conducted thorough interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to understand staffing needs and job requirements.
- Facilitated onboarding processes for new hires, ensuring compliance with company policies.
- Provided training and guidance to junior recruiters on best practices.
- Explained job duties, compensation and benefits to potential candidates.
- Provided ongoing support throughout the entire recruitment life cycle processes.
- Maintained Applicant Tracking System records of all applicants.
Sweeper
Stevens Tanker Division, LLC
Dallas, TX
09.2018 - 03.2019
- Prescreened candidates
- Answer and screen calls
- High volume in and outbound calls
- Handle multi line system
Transportation Dispatcher
Lizama Carriers LLC
Irving, TX
06.2017 - 05.2018
- Maintained route sheet documentation for pick ups, route completions, and driver location.
- Assists with scheduling loads for drivers.
- Completed mileage reports for each driver of the miles they ran per week.
- Delivered an exceptional level of service to each driver by listening to concerns and answering questions.
- Perform other job-related duties as assigned.
- Responsible of putting every POD to the load confirmation and turning it in to accounting.
- Ensure route completion via the drivers check in process.
- Sending drivers load information and confirming loads.
English customer service representative
Network Operations Center
Hobbs, NM
07.2014 - 08.2016
- Company Overview: Leach Rural Telephone Cooperative (575)-370-5010 － Hobbs, NM
- Cross-trained and provided back-up for other customer service representatives when needed.
- Managed quality communication, customer support and product representation for each client.
- Served as the company's bilingual Spanish/English customer service representative.
- Processed credit card payments for customers.
- Created emails and set up outlook.
- Provided accurate and appropriate information in response to customer inquiries.
- Maintained up-to-date records at all times.
- Ran reports and supplied data to fulfill customer report requirements.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Leach Rural Telephone Cooperative (575)-370-5010 － Hobbs, NM
Waitress/Cashier
El Caballero
Hobbs, NM
08.2012 - 07.2014
- Cleaned and straightened work area.
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Appropriately suggested additional items to customers to increase restaurant sales.
- Managed closing duties, including restocking items and reconciliation of the cash drawer.
- Correctly calculated charges, issued bills and collected payments.
- Maintained a professional tone of voice and words at all times, including during peak rush hours.
Medical Assistant
Barnes Bariatric Surgical Solutions
Dallas, TX
05.2012 - 08.2012
- Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Prepared patient rooms prior to their arrival.
- Maintained a clean, orderly and well-stocked environment.
Education
Medical Assistant -
Concorde Career College
Dallas, TX01.2012
High School Diploma -
Hobbs High School
Hobbs, NM01.2011
Skills
- CUSTOMER SERVICE
- 40 WPM
- Recruiting
- Bilingual
- Microsoft Excel
- Time management
- Microsoft Office
- Communication skills
- Workday
- Excellent computer skills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Service solutions expert
- Energetic work attitude
- Customer service expert
- Troubleshooting skills
- Adaptive team player
- Telecommunications knowledge
- Professional appearance
- Maintaining an accurate log of daily events
- High customer service standards
- Able to quickly learn about a delivery area to coordinate drivers deliveries
- Interviewing candidates
- Background checks
- Team collaboration
Additional Information - Skill Highlights
- Excellent computer skills; able to navigate multiple programs and windows at once.
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Service solutions expert
- Energetic work attitude
- 40 WPM
- Customer service expert
- Troubleshooting skills
- Adaptive team player
- Telecommunications knowledge
- Professional appearance
- Bilingual
- Maintaining an accurate log of daily events
- High customer service standards
- Able to quickly learn about a delivery area to coordinate drivers deliveries
Timeline
Recruiter- CSR
Stevens Transport
03.2019 - 01.2025
Sweeper
Stevens Tanker Division, LLC
09.2018 - 03.2019
Transportation Dispatcher
Lizama Carriers LLC
06.2017 - 05.2018
English customer service representative
Network Operations Center
07.2014 - 08.2016
Waitress/Cashier
El Caballero
08.2012 - 07.2014
Medical Assistant
Barnes Bariatric Surgical Solutions
05.2012 - 08.2012
Medical Assistant -
Concorde Career College
High School Diploma -
Hobbs High School