Cynthia Swift
Taft,TX
Summary
Experienced in achieving consistent results with a determined and disciplined approach to handling leasing needs. Driven and hardworking leader with a demonstrated record of success in team leadership and operations management. Familiar with all documentation, reporting and compliance requirements.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Commercial Capital Partners
Portland , TX
12.2019 - Current
- Conducted market research to identify potential tenants and rental rates.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Reviewed applications from prospective tenants; conducted background checks and credit history reviews.
- Ensured that all paperwork was completed correctly prior to signing leases.
- Maintained accurate financial records related to rental income and security deposits.
Leasing Consultant
First Choice
Portland , TX
02.2016 - 11.2019
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Contacted and followed up with tenants on renewal notices.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
Education
High School Diploma -
Taft High School
Taft, TX05-2006
Skills
- Bilingual
- Yardi
- Fair housing laws knowledge
- Event Planning
- Social Media Marketing
- Property Management
- Clerical skills
- Telephone sales
- Resident relations
- Report Writing
- Marketing expertise
- Background in lease management
Timeline
Leasing Manager
Commercial Capital Partners
12.2019 - Current
Leasing Consultant
First Choice
02.2016 - 11.2019
High School Diploma -
Taft High School