Cynthia Syma
Lawrence,KS
Summary
MIilitary trained in crisis management and logistics with tested leadership and follower skills complemented by retail operations experience. Proven ability to lead teams and deliver exceptional customer service while navigating challenges within tight timelines and budget constraints. Strong communication skills fostered through diverse experiences in military, retail, and academia.
Overview
25
25
years of professional experience
Work History
Store Manager
Davis-Monthan Air Force Base
Tucson, Arizona
03.2026 - Current
- Oversaw daily store operations at military installation, driving financial growth to reinvest profits into military community.
- Led initiatives to increase sales through expanded online presence and collaboration with interagency groups supporting lower ranks.
- Coordinated inventory management and stock replenishment, maintaining ideal stock levels and enhancing customer satisfaction.
Records Management Specialist
University of Kansas
Lawrence, Kansas
01.2024 - 09.2025
- Executed compliance with records, sensitive criminal justice data, court orders, warrants, affidavits resulting in 35% improved adherence to university and law enforcement regulations for 47 staff members.
- Streamlined and digitized physical and digital records, enhancing retrieval and management for university, law enforcement, state and federal agencies, and civilians.
- Coordinated special projects representing department at open houses, community outreach, and student organization security; facilitated interview panels with university, civilian, and local law enforcement representatives.
HR/Cash Office Lead
Macy's
Las Vegas, Nevada
02.2021 - 01.2024
- Oversaw daily cash reconciliation and fiscal reporting for store vault and 44 floor registers, ensuring accuracy and compliance.
- Streamlined HR processes reducing onboarding time by 40% and enhancing employee engagement for 90-120 permanent, seasonal and executive hires.
- Supported complex metrics across 15 departments, organizing documentation to create reports and presentations for local, state, and national audits.
- Facilitated recruitment at job fairs, represented company at local volunteer events, and contributed to regional corporate media campaign to enhance brand visibility.
Clerical Administrator
Macy's
Las Vegas, Nevada
09.2020 - 03.2021
- Created and updated inventory tracking procedures enhancing stock accuracy by 25% reducing discrepancies in shipment and location, back stock, repair and diamond testing and display.
- Implemented customer service initiatives to increase satisfaction and ease of shopping with streamlined order fulfillment across all Macy's stores. Enhanced vendor relationships to set up store events and trunk shows.
- Managed opening and closing procedures to secure high value items, Kevlar cases, employee keys, and documentation.
Aircraft Armament Systems Technician
USAF
Tucson, Arizona
09.2001 - 01.2013
- Installed and tested explosive devices on various aircraft, A-10 and F-16.
- Teamed with colleagues to resolve armament system malfunctions, ensuring operational and worldwide readiness.
- Performed effectively in high-stress environments, demonstrating adaptability, precision, and innovative problem-solving.
Knowledge Operations Manager
Texas Air National Guard
San Antonio, Texas
02.2008 - 05.2010
- Managed sensitive military training records to ensure worldwide member qualification and adherence to military standards.
- Oversaw creation, development, and maintenance of knowledge operations databases to ensure war fighters' compliance with federal and state laws.
Skills
- Operations Management
- Inventory Management
- Fiscal/Cash Office Reporting
- Compliance Management
- Human Resources
- Retail Strategy
- Strategic Planning
- Crisis Management
- Military Discipline
- Confidentiality
Timeline
Store Manager
Davis-Monthan Air Force Base
03.2026 - Current
Records Management Specialist
University of Kansas
01.2024 - 09.2025
HR/Cash Office Lead
Macy's
02.2021 - 01.2024
Clerical Administrator
Macy's
09.2020 - 03.2021
Knowledge Operations Manager
Texas Air National Guard
02.2008 - 05.2010
Aircraft Armament Systems Technician
USAF
09.2001 - 01.2013