Cynthia Toffa
Darby,PA
Summary
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
5
5
years of professional experience
Work History
Patient Care Technician
Fresenius Medical Care Holdings Inc.
Wynnewood, Pennsylvania
01.2024 - Current
- Ensured that all medical equipment was properly maintained and sterilized.
- Answered patient call signals and signal lights to determine patients' needs.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Conducted pre- and post-treatment assessments of patients, including vital sign monitoring.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Documented all patient information accurately in their medical records.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Home Health Aide
Ameribest Home Care
Philadelphia, PA
04.2023 - 06.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Recorded daily notes about client conditions, treatments provided and progress made.
Supervisor
UPS
Philadelphia, Pennsylvania
08.2021 - 02.2024
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Enforced company policies, answered coworkers' questions and trained new personnel.
GoPuff Operations Associate
GoPuff
Philadelphia, PA
02.2021 - 07.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
Seasonal Advocate
Target
Springfield, PA
11.2020 - 01.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
Crew Member
Chipotle
Drexel Hill, PA
08.2019 - 11.2020
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Maintained clean, sanitized and well-organized food preparation zones.
Education
Health Professions
Temple University
Philadelphia, PA05-2025
Pre-Medicine
Neumann University
Aston Mills, PA05.2020
High School Diploma -
Upper Darby Senior High School
Drexel Hill, PA06.2019
Skills
- Guest Services
- Performance improvement
- Telephone etiquette
- First Aid and CPR Certified
- Verbal and written communication
- Hospitality service expertise
- Patient care
- Hospital operations
- Problem Solving
- Time Management
- Computer proficiency
- Ability to work under pressure
- Creativity
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Patient Care Technician
Fresenius Medical Care Holdings Inc.
01.2024 - Current
Home Health Aide
Ameribest Home Care
04.2023 - 06.2024
Supervisor
UPS
08.2021 - 02.2024
GoPuff Operations Associate
GoPuff
02.2021 - 07.2021
Seasonal Advocate
Target
11.2020 - 01.2021
Crew Member
Chipotle
08.2019 - 11.2020
Health Professions
Temple University
Pre-Medicine
Neumann University
High School Diploma -
Upper Darby Senior High School