Cynthia Tuttle
Florence,KY
Overview
25
25
years of professional experience
Work History
Residential Sales Representative
Spectrum
12.2022 - Current
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Implemented upselling techniques to increase revenue and move product.
- Overcame objections using friendly, persuasive strategies.
Hair Stylist Booth Renter
Self-employeed
02.2013 - 09.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Master Stylist Assistant Manager
JC Penny Salon
09.1998 - 01.2000
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Technical - Hair Design
Executive Institute of Hair Design
Portland, OR1986
Skills
- Client Relationships
- Product and Service Sales
- Contract Preparation
- Quotes and Sales
- Customer Billing
- Customer Needs Assessments
- Outbound Telemarketing
- Collaborative Team Work
- Customer Service and Assistance
- Professional Development
- Customer Loyalty
- Active Listening Skills
Timeline
Residential Sales Representative
Spectrum
12.2022 - Current
Hair Stylist Booth Renter
Self-employeed
02.2013 - 09.2022
Master Stylist Assistant Manager
JC Penny Salon
09.1998 - 01.2000
Technical - Hair Design
Executive Institute of Hair Design
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