Cynthia Udoh
Katy,TX
Summary
Experienced Go-Live Consultant with a strong background in Electronic Health Record (EHR) implementations and support. Demonstrated expertise in improving end-user proficiency and facilitating smooth transitions to new EHR systems. Skilled in delivering tailored training, streamlining workflows, and resolving intricate problems, resulting in heightened user satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Epic Grand Central Support
Tidelands Health
03.2024 - Current
- Collaborate with hospital AOS flow managers and unit coordinators to optimize Grand Central workflows, ensuring efficient patient movement from admission to discharge
- Assist unit managers in enhancing workflows to improve bed utilization and patient stay management
- Provide real-time support to front desk staff for patient registration and error resolution during the admission process
Epic Ambulatory Support
HCN
10.2023 - 11.2023
- Actively participated in Go-Live phases, supporting RNs, MAs, and physicians with daily workflows and documentation of patient findings
- Enhanced the usability of the Note Writer tool, simplifying the documentation process for clinicians
- Engaged with clinicians to identify and integrate new workflows that align with patient care processes and optimize application usage
Epic ClinDoc Support
Hartford Community Connect / Starling
02.2023 - 03.2023
- Provided critical support during a successful Go-Live for Med-Surg and Respiratory units, enhancing nurses’ proficiency in documentation and medication administration
- Guided nurses through the medication administration process, ensuring accurate order management and documentation compliance
Epic Cadence / Front Desk Go Live/ATE Support
Advent Health Medical Group
11.2022 - 12.2022
- Trained end-users on the Cadence module for scheduling, check-in processes, and patient demographic management
- Assisted with the completion of Medicare Secondary Payer Questionnaire (MSPQ) forms for eligible patients
Epic ClinDoc and Orders Go Live/ATE Support
Trinity Health Systems
02.2022 - 03.2022
- Conducted comprehensive training for nurses on flowsheet documentation, order management, and discharge procedures
- Enabled effective use of personalized smart phrases, macros, and order sets to streamline nursing workflows
Epic Beaker and Haemonetics SafeTrace TX Go Live Consultant
Advocate Aurora Illinois Masonic Medical Center
09.2021 - 10.2021
- Trained blood bank technicians on Epic Beaker and SafeTrace TX for inventory management, order documentation, and specimen testing
- Supported the integration of laboratory workflows with EHR systems to enhance patient safety and care outcomes
Epic Clindoc and Ambulatory Go Live ATE
WellSpan Summit
06.2020 - 07.2020
- Provided elbow support to surgical teams and nursing staff, enhancing their ability to manage patient care workflows effectively
- Conducted training on office visit navigation, encounter closure, and reporting functionalities
Education
Master of Science - Accounting And Finance
University of Aberdeen
Scotland, United Kingdom02.2015
Bachelor of Science - Accounting
Nelson Mandela University
South Africa11.2011
Skills
- Empathy and patience
- Healthcare Industry Knowledge
- Software Implementation
References
Available upon request.
EPIC EHR Applications/Modules
- ClinDoc
- Cadence
- Beaker
- Ambulatory
- Grand Central
Timeline
Epic Grand Central Support
Tidelands Health
03.2024 - Current
Epic Ambulatory Support
HCN
10.2023 - 11.2023
Epic ClinDoc Support
Hartford Community Connect / Starling
02.2023 - 03.2023
Epic Cadence / Front Desk Go Live/ATE Support
Advent Health Medical Group
11.2022 - 12.2022
Epic ClinDoc and Orders Go Live/ATE Support
Trinity Health Systems
02.2022 - 03.2022
Epic Beaker and Haemonetics SafeTrace TX Go Live Consultant
Advocate Aurora Illinois Masonic Medical Center
09.2021 - 10.2021
Epic Clindoc and Ambulatory Go Live ATE
WellSpan Summit
06.2020 - 07.2020
Master of Science - Accounting And Finance
University of Aberdeen
Bachelor of Science - Accounting
Nelson Mandela University
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