Cynthia Vanderwolk
Spokane,Washington
Summary
Dynamic and compassionate professional with a proven track record at Health Justice Recovery Alliance, enhancing operational workflows and fostering community outreach. Skilled in data entry and emotional awareness, I excel in building relationships and improving team productivity. Demonstrated ability to implement efficient processes and provide exceptional customer service, significantly contributing to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parents for Parents Coordinator
Health Justice Recovery Alliance
Spokane, WA
03.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Community outreach
- Provided education
- Provided resources and support
Stylist-Trainer
The Man Shop
Spokane, WA
04.2018 - 04.2021
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
Admissions Director
Glen Dow Academy
Spokane, WA
03.2016 - 03.2017
- Interviewed potential students in person and by phone before potential acceptance.
- Managed admissions department employees and office functions.
- Established and enforced policies and objectives governing learning activities.
- Trained admissions employees on office and administration processes.
- Answered challenging enrollment questions and handled special student cases.
- Maintained detailed calendar of interviews, meetings and phone calls.
- Enhanced campus visit programs by designing engaging events that showcased the institution''s strengths, leading to higher conversion rates of prospective students.
- Served as a key liaison with the financial aid office, ensuring accurate and timely information was provided to prospective students and their families.
- Analyzed application data regularly to identify opportunities for improvement in recruitment tactics or operational efficiencies within the office environment.
Education
GED -
Adult Education Center
Spokane, WASkills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Scheduling and calendar management
- Cultural Competency
- Emotional awareness
- Community Outreach
- Needs Assessment
- Referral Coordination
- Compassion and Empathy
- HIPAA Compliance
- Patient-focused care
- Electronic Charting
Accomplishments
I received the Unsung Heroes award in Washington for Parent Recognition Month - Feb 24
Trainings completed in;
Professionalism
Cultural Competency
Vaccine Education
Crisis Management
Certification
Community Health Worker - DOH Washington
Cosmetology - 2016
Timeline
Parents for Parents Coordinator
Health Justice Recovery Alliance
03.2024 - Current
Stylist-Trainer
The Man Shop
04.2018 - 04.2021
Admissions Director
Glen Dow Academy
03.2016 - 03.2017
GED -
Adult Education Center