Cynthia Vasquez

Currently managing a mass market financial center leading a team of 12+ associates that support an average of 10,000+ visits per month. Responsible for growing the business though execution of company initiatives while keeping a client centric approach. Promoting an environment with a focus on strong partnerships while delivering a holistic banking approach.

• Built and lead high-performance team focused on client financial priorities driving sales and service goals.
• Moved client experience from 78% to 95% in 30 days. Sustained results above 90% client satisfaction over 2 year period
• Serving as Better money Habits Market Champion coordinating and delivering financial literacy seminars to local schools, non profits and clients.
• One of 10 selected from a group of 600 FCMs in the region, selected to participate in 2021 Q4 Market Leader Development Program
• Mentor recently hired Managers and provide support with onboarding
• Moved bottom performer Relationship Managers to meet performance expectations within one quarter, with sustained and improved results over a one year period
• Selected to serve as Market Operations Champion
• Recruited and hired talent for sales and service roles managing the financial center with a focus on cross-training to develop highly efficient associates
• Built and developed strong relationships with business partners in order to better deliver for our clients

Successfully lead high-performing mid size center with 10+ associates supporting 6-8k over the counter transactions with over 350 platform interactions a month.

• 2019 Q1 exceeded performance goals ending at 110.90%, Q3 123%
• Moved client experience from -10 points to over 95% client satisfaction and maintained it over the course of several years
• Received the highest employee engagement survey in 2019
• Spearheaded CSR recruiting event filling 7 critical vacancies across the market
• As operations champion lead face to face operation skill builders moving the market from red to green in high risk areas
• Assisted Market Leader in delivering a series of Better Money Habits seminars to local non profit