Donald Tinsley Jr.
Indianapolis,IN
Summary
Experienced training facilitator and leader with over 25 years of expertise in creating and leading high-performing teams across diverse industries. Skilled in adult learning methodologies, specializing in developing comprehensive training programs to improve employee performance. Demonstrated success in designing and implementing training initiatives that align with organizational goals, enhance customer service standards, and drive sales growth.
Overview
13
13
years of professional experience
Work History
Financial Center Manager
Fifth Third Bank
11.2014 - Current
- Facilitated training sessions for new hires on bank policies, customer service, and sales techniques
- Developed training materials to improve staff efficiency across region focused on lending
- Achieved year-over-year growth of consumer and business loans through strategic team training
- Recruited and onboarded new talent, enhancing the overall performance of the branch team.
- Collaborated with cross-functional teams to develop comprehensive financial solutions for clients'' unique needs.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
Store Manager
T-Mobile, Custom Wireless
11.2011 - 11.2014
- Led training and development programs focused on customer service, sales, and product knowledge
- Recruited, trained, and mentored entry-level associates, several of whom were promoted to leadership roles
- Improved store performance and sales by 10% through the implementation of targeted training initiatives.
- Created and delivered training workshops focused on sales techniques, product knowledge, and closing strategies
Education
Bachelor of Science - Business Finance
Southern New Hampshire University
High School Diploma with Honors -
Northwest High School
Skills
- Training & Development
- Leadership & Team Building
- Program & Curriculum Design
- Communication & Presentation Skills
- Adult Learning Methodologies
- Strategic Planning
- Staff Recruitment & Onboarding
- Process Improvement & Change Management
- Microsoft Word
- PowerPoint
- Excel
- Outlook
Timeline
Financial Center Manager
Fifth Third Bank
11.2014 - Current
Store Manager
T-Mobile, Custom Wireless
11.2011 - 11.2014
Bachelor of Science - Business Finance
Southern New Hampshire University
High School Diploma with Honors -
Northwest High School
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