Hi, I’m
Renee Strong
Richland,WA
Summary
Proficient bank management professional offering an organized and driven approach. Familiar with tracking metrics, generating reports and giving presentations to senior management. Talented sales leader and customer service expert.
Overview
20
years of professional experience
1
Certification
Work History
HAPO Community Credit Union
Financial Center Manager
09.2022 - 08.2023
Job overview
- Collaborated with internal business partners to deliver cohesive credit union experience to members.
- Tracked metrics such as new accounts to stay up to date on operations.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
Moneytree, Inc.
Senior Customer Experience Manager
11.2015 - 03.2020
Job overview
- Managed 50 to 75 complaints at any given time, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Customized and executed employee coaching as relevant to escalation.
- Recorded thorough investigation documentation, retained reports and logs to support root cause and final remedial outcome.
- Reported findings and trends to Chief Operating Officer to ensure requisite operational outcome as well as Director of Compliance to confirm optimal compliance in all facets of remedial process.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Moneytree, Inc.
District Manager
03.2003 - 03.2015
Job overview
- Supervised 8-10 locations to enforce high-quality standards of operation.
- Strategized business operations, merchandising strategies and personnel moves.
- Analyzed regional market trends to discover new opportunities for growth.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent within management structure to promote performance-oriented culture.
Education
Boise State UniversityBoise, ID
Some College (No Degree)
Skills
- Document Preparation
- Consultative Techniques
- Human Resources Policies Expertise
- Customer retention via escalation remediation
- Excellent Customer Service Skills
- Account Management
- Risk Mitigation Strategies
- Excellent Communication Skills
- Training & Development
- Extensive retail finance regulatory knowledge
- Ability To Work Independently
- Ability To Delegate
Affiliations
District Manager of the year - 2008
Earned for top organization performance with regard to overall leadership and district performance.
Certification
BAI APR Training
BAI BSA/AML; Advanced
BAI Defense Against Social Engineering: Phishing
BAI Cybercrime Essentials for Financial Service Providers
BAI Defense Against Social Engineering: Phishing
BAI FCRA
BAI FDCPA: ADvanced
BAI Fair Lending ECOA: Advanced
BAI Loan Turndown Training
BAI Military Lending and SCRA: Advanced
Timeline
Financial Center Manager
HAPO Community Credit Union
09.2022 - 08.2023
Senior Customer Experience Manager
Moneytree, Inc.
11.2015 - 03.2020
District Manager
Moneytree, Inc.
03.2003 - 03.2015
Boise State University
Some College (No Degree)
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