Kevin Jordan
Columbia,MD
Summary
Accomplished Financial Center Manager with a proven track record at Fulton Bank NA, adept in operations management and team development. Excelled in enhancing customer satisfaction and team performance through effective coaching and operations oversight. Skilled in fostering strong client relationships and ensuring compliance with regulatory standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Fulton Bank NA
10.2017 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Monitored key performance indicators to identify areas of improvement and implement corrective actions accordingly.
- Conducted regular performance reviews for team members to assess progress against objectives while offering constructive feedback on areas requiring improvement.
- Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.
- Managed risk effectively through strict compliance with corporate policies, procedures, and regulatory requirements.
Bank Branch Manager
SunTrust Now Truist
02.2016 - 10.2017
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Oversaw employee recruitment processes to ensure hiring of qualified candidates who contributed positively to the bank''s goals and culture.
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Optimized staff productivity through effective scheduling, task delegation, and performance monitoring.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Education
Bachelor of Arts - Economics
University of Maryland
College ParkSkills
- Team coaching
- Operations Management
- Team Development
- Document Preparation
- Operations Oversight
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
Certification
- NMLS Registered
- Notary Public
Timeline
Financial Center Manager
Fulton Bank NA
10.2017 - Current
Bank Branch Manager
SunTrust Now Truist
02.2016 - 10.2017
Bachelor of Arts - Economics
University of Maryland
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