Summary
Overview
Work History
Education
Skills
Timeline
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Saroeun Soeng

Springfield,MA

Summary

Results-driven branch manager with over two decades of experience in the finance and banking industry. Demonstrated success in effectively managing branch operations, achieving sales targets, and cultivating lasting relationships with customers and staff. Adept in providing strong leadership, delivering exceptional customer service, and possessing a comprehensive understanding of financial services, including credit analysis and loan origination.

Overview

2025
2025
years of professional experience

Work History

Financial Center MANAGER

Berkshire Bank
- Current
  • Manages all branch activities, ensuring exceptional customer and employee experiences, and achieving operational goals
  • Directing sales and business development, meeting operational objectives ensuring the branch achieves quarterly goals
  • Coach and developed branch staff, implemented performance plans that resulted in improved team performance metrics
  • Develop, implement, and manage a detailed performance plan for both the individual employees and the branch including team and individual goals

BRANCH MANAGER

LUSO FCU
- 11.2022
  • Lead and manage the member services team, overseeing all aspects of front-line banking operations
  • Drive talent growth and development, fostering skill-building and career advancement for staff while supporting business initiatives and project outcomes
  • Leverage comprehensive knowledge of credit union operations to maintain a strong focus on exceptional member-facing interactions
  • Provide coaching, mentorship, and training to front-line staff to ensure high-quality service for all credit union members
  • Resolve member concerns quickly and professionally, ensuring a high standard of integrity and diplomacy
  • Build strong relationships with branch partners, including financial advisors, mortgage, and consumer lending teams, to drive deposit and investment growth
  • Originate loan applications, manage lending conditions, and conduct loan closings to support branch objective

Education

Business Management

American International College
Springfield, MA

Skills

  • Team Coaching
  • Operations management
  • Team development
  • Document preparation
  • Cash flow management
  • Schedule coordination
  • Teamwork
  • Customer service
  • Problem-solving

Timeline

Financial Center MANAGER

Berkshire Bank
- Current

BRANCH MANAGER

LUSO FCU
- 11.2022

Business Management

American International College

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Saroeun Soeng