Cynthia Vaughn

Assist patients with resolving medical debt, and making sure insurance claims are billed on their accounts.

• Monitored accounts for compliance with established payment plans and flagged non-compliance
• Monitored accounts for compliance with established payment plans and flagged non-compliances
• Counseled debtors on payment options and arranged installment agreements
• Recorded all information regarding financial status of customers
• Achieved performance goals on consistent basis
• Researched accounts and completed due diligence to resolve collection problems
• Used skip tracing and other techniques to locate debtors
• Processed payments and applied to customer balances
• Handled outbound and inbound calls daily with goal of collecting owed debt
• Worked in call center environment handling manual and automatically dialed outbound calls

• Assist members with current cell plans, involving upgrades on their devices or switching to a different carrier.
• Activated both contract and pre-paid wireless phones for customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts
• Increased monthly sales by recommending seasonal buy one get one sales, rebates and limited time offers
• Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings