CYNTHIA VEGA
Mansfield,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Mexico and Trailer Control
LANDSTAR - XLG LOGISTCS
07.2023 - Current
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Scheduled space or equipment for special programs, meetings and conferences.
- Control trailers mex ops and us ops.
- Organized equestrian events by coordinating schedules, logistics, and marketing efforts.
- Coordinated transportation logistics for efficient delivery schedules, enhancing client satisfaction rates.
- Negotiated favorable shipping rates, achieving significant savings on logistics.
Trailer Control Manager
LANDSTAR (Little John Transportation)
11.2020 - 06.2023
- Conferred with department supervisors to determine status of assigned projects.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently. Completed daily cycle counts and investigated variances to resolve problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Scheduled space or equipment for special programs, meetings and conferences.
Customer Service Relationship Analyst
SERVICIO DE TRANSPORTACION JAGUAR (CELADON)
08.2018 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Customer Service / Load Planner
UNIMEX LOGISTICS
10.2014 - 08.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Managed freight preparation to meet client specifications and maintain DOT compliance.
- Developed strong relationships with customer services by effectively resolving issues, responding promptly to concerns and delivering constructive feedback.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Monitored cargo loading and unloading operations, following security and safety measures.
- Dispatched information to service providers to schedule freight movement.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Education
LICENCIATURA EN RELACIONES INTERNACIONALES - International Relations
UNIVERSIDAD AUTONOMA DE NUEVO LEON
MONTERREY MEXICO08-2016
Skills
- Customer Service
- Call center experience
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Client Relations
- Customer satisfaction measurement
- Administrative Support
Timeline
Customer Service Mexico and Trailer Control
LANDSTAR - XLG LOGISTCS
07.2023 - Current
Trailer Control Manager
LANDSTAR (Little John Transportation)
11.2020 - 06.2023
Customer Service Relationship Analyst
SERVICIO DE TRANSPORTACION JAGUAR (CELADON)
08.2018 - 03.2019
Customer Service / Load Planner
UNIMEX LOGISTICS
10.2014 - 08.2018
LICENCIATURA EN RELACIONES INTERNACIONALES - International Relations
UNIVERSIDAD AUTONOMA DE NUEVO LEON
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