Cynthia Vences
Bullard,TX
Summary
Throughout the years from working in restaurants and fast food places I’ve developed a very important skill and that is patience. I believe patience is key to making a customers experience more delightful and pleasant. While working at Dr. Boynes office I learned how to manage schedules and patient appointments. I was also lucky enough to be more hands on with patients by taking their vitals and weight for the doctor. I was also able to learn how to effectively multitask and discreetly handle patient charts.
Overview
4
4
years of professional experience
Work History
Receptionist
Dr. Boyne
Tyler, TX
05.2022 - 01.2023
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients , and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in patients .
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cashier Team Lead
Panera
Tyler, TX
06.2019 - 05.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate Degree - Nursing
Tyler Junior College
Tyler, TXSkills
Organization skills
Time Management
Telephone skills
Data Entry
Verbal and written communication
Attention to Detail
Problem-Solving
Punctual and Reliable
Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Dr. Boyne
05.2022 - 01.2023
Cashier Team Lead
Panera
06.2019 - 05.2021
Associate Degree - Nursing
Tyler Junior College