Cynthia Viscarra
Perryton,TX
Summary
Proven Customer Service Representative at Foundever, adept in CRM software and active listening, enhanced customer satisfaction by developing service policies. Skilled in call management and fostering positive customer interactions, demonstrated through efficient order processing and issue resolution. Achieved notable improvements in customer service efficiency and satisfaction ratings.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Foundever
02.2023 - Current
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
Sacker
Lowe’s Supermarkets
02.2011 - 08.2011
- Retrieved grocery carts and baskets from lot and various site locations.
- Worked together with cashiers to guarantee customer satisfaction.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
- Bagged customer purchases while paying mind to industry best practices.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
Carhop
Sonic Drive in
03.2010 - 02.2011
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Answered guest questions and promoted special products.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
Top of Texas Accelerated Education Center
Perryton, TX05.2011
Skills
- Scheduling
- Information Security
- Appointment Scheduling
- Call Management
- Account updating
- Data Collection
- CRM Software
- Call center experience
- Active Listening
- Office equipment proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Foundever
02.2023 - Current
Sacker
Lowe’s Supermarkets
02.2011 - 08.2011
Carhop
Sonic Drive in
03.2010 - 02.2011
Top of Texas Accelerated Education Center