Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Ward

Zephyrhills,FL

Summary

Long-term career professional 17 years at Sherwin-Williams, 2 yr in between job at Akzo Nobel, 21 years outside territory sales. Integrity, ethically driven and devotion are my key characteristics.

Overview

40
40
years of professional experience

Work History

Territory Sales Representative

Lawson Products Inc
Zephyrhills, Florida
05.2005 - 11.2026
  • Managed territory by building strong relationships with clients
  • Analyzed Google Leads to identify new sales opportunities.
  • Manage and maintain customer
  • inventory levels
  • Demonstrated products to educate technicians on features and benefits.

Branch Manager

Akzo Nobel Paint Co
Tampa, FL
10.2002 - 12.2004
  • Managed the operational and administrative activities to ensure efficient delivery performance, operating working capital, utilization of assets, accounts receivables/payables, record keeping and customer service
  • Conducted interviews, hired and train employees. Plan, assign and delegate task, right and deliver performance appraisals, reward or discipline employees, address complaints and resolved problems
  • Conducted interviews, hired and trained employees. Planned, assigned, and delegated tasks, wrote and delivered performance appraisals, rewarded or disciplined employees, addressed complaints, and resolved problems.

Customer Service Mgr & Branch Ops Mgr

Sherwin-Williams Automotive Finishes
Tampa, Florida
06.1986 - 10.2002
  • Managed customer service operations for automotive paint products, routed deliveries, answered phones, built rapport with customers, entered orders, mixed paint, and assisted retail wholesale customers in selecting products for car repairs.
  • Supervised branch operational functions, controlled expenses, managed profit and loss, handled internal accounting procedures for payables and receivables, and monitored physical inventory.
  • Ensured branch safety protocols were followed, oversaw all Branch safety standards, government regulation compliance, OSHA compliance.
  • Demonstrated effective business management skills, effective human resource management skills, interpersonal and communication skills, and knowledge of commitment to customer service/satisfaction criteria

Education

High School Diploma
Tampa, FL

Skills

  • With 40 years experience in customer relations, business & cash management, shipping & receiving, counter retail sales, outside territory sales and customer retention
  • Psychology of winning -Dennis Waitley
  • Psychology of achievement -Brian Tracey
  • See you at the top -Zig Ziglar
  • Leadership and supervisory skills for women -Seminar attendance
  • The Power of Positive Thinking -Norman Vincent Peale
  • Communication with diplomacy & tact -Rockhurst University

Timeline

Territory Sales Representative

Lawson Products Inc
05.2005 - 11.2026

Branch Manager

Akzo Nobel Paint Co
10.2002 - 12.2004

Customer Service Mgr & Branch Ops Mgr

Sherwin-Williams Automotive Finishes
06.1986 - 10.2002

High School Diploma
Cynthia Ward