Cynthia Wells
Edmond,OK
Summary
Dynamic Health Unit Coordinator with INTEGRIS Health Edmond, recognized for exceptional customer service and effective patient communication. Proficient in electronic health records and scheduling, I streamline operations and enhance patient satisfaction. A collaborative team player, I excel in maintaining accurate data and supporting healthcare teams to ensure optimal patient care.
Overview
9
9
years of professional experience
Work History
Health Unit Coordinator
INTEGRIS Health Edmond
Edmond, OK
04.2016 - Current
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained inventory of medical supplies and equipment, placing orders as necessary to ensure availability.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Received requests for medical records from outside agencies or individuals.
- Coordinated patient admissions, transfers, and discharges to ensure seamless workflow and patient satisfaction.
- Assisted with orienting new employees to departmental procedures.
- Provided administrative support to nursing staff as needed.
- Assisted in the preparation and maintenance of patient charts, ensuring all pertinent information was up-to-date.
- Facilitated communication between medical staff, departments, and external entities to ensure efficient patient care.
- Communicated with patients with compassion while keeping medical information private.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided administrative support to healthcare teams, including data entry, filing, and preparing reports.
- Assisted with scheduling appointments for patients and doctors.
- Updated patient information in electronic systems according to established policies and procedures.
Education
High School Diploma -
Guthrie High School
Guthrie, OK05-1987
Some College (No Degree) - Medical Billing and Coding
University of Central Oklahoma
Edmond, OKSome College (No Degree) - Medical Terminology
University of Central Oklahoma
Edmond, OKSkills
- Electronic health records
- Customer service
- Scheduling appointments
- Patient scheduling expertise
- Certified in CPR/AED
- Patient communication
- Data entry
- Team collaboration
Timeline
Health Unit Coordinator
INTEGRIS Health Edmond
04.2016 - Current
High School Diploma -
Guthrie High School
Some College (No Degree) - Medical Billing and Coding
University of Central Oklahoma
Some College (No Degree) - Medical Terminology
University of Central Oklahoma
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