Cynthia Whiting
Waldwick,NJ
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 35 years.
Overview
36
36
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Joshua A. Weidman, M.D.
Franklin Lakes, NJ
08.2004 - Current
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
- Received and routed laboratory results to correct clinical staff members.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Assisted with medical coding and billing tasks.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Transcribed phone messages and relayed to appropriate personnel.
EMT
Waldwick Volunteer Ambulance Corps
Waldwick, NJ
07.1997 - 02.2010
- Assessed medical conditions of patients in pre-hospital settings.
- Trained new EMTs on proper protocols and procedures.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
Front Desk Medical Receptionist
Back Pain Center
Waldwick, NJ
07.2000 - 07.2004
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Transcribed phone messages and relayed to appropriate personnel.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
Medical Receptionist/Front and Back Office Medical Assistant
Alfred B. Amendolara, M.d.
Ridgewood, NJ
11.1987 - 09.2000
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Completed patient referrals to other medical specialists.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Answered phone calls and messages for Family-physician medical facility, scheduling appointments, and handling patient inquiries.
- Helped patients complete necessary medical forms and documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Emergency Medical Assistant - EMT
EMS Academy
Mahwah, NJ07.1997
Emergency Medical Assistant - EMT
EMS Academy
Mahwah, NJ07.1997
Bachelor of Science - Education
Ohio University
Athens, OH05.1988
High School
Immaculate Heart Academy
Washington Township, NJ06.1982
Skills
- Data Entry
- Patient Referral
- Medical Coding
- Workflow Optimization
- Appointment management
- Telephone Etiquette
- Insurance Verification
- Collaboration and Teamwork
Timeline
Medical Receptionist/Medical Assistant
Joshua A. Weidman, M.D.
08.2004 - Current
Front Desk Medical Receptionist
Back Pain Center
07.2000 - 07.2004
EMT
Waldwick Volunteer Ambulance Corps
07.1997 - 02.2010
Medical Receptionist/Front and Back Office Medical Assistant
Alfred B. Amendolara, M.d.
11.1987 - 09.2000
Emergency Medical Assistant - EMT
EMS Academy
Emergency Medical Assistant - EMT
EMS Academy
Bachelor of Science - Education
Ohio University
High School
Immaculate Heart Academy