Sierra Benson
Philadelphia,PA
Summary
I am an organized administrative professional experienced in providing exceptional customer service. I am a skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. I have expertise in scheduling, data entry, record keeping and customer relations. I also have the ability to maintain professionalism and a positive attitude when interacting with clients.
Overview
8
8
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Foot and Ankle Specialist of Bucks County
Bensalem, Pennsylvania
07.2024 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Collected samples from patients for laboratory testing purposes.
Warehouse Associate
Oasis Cake and Candy Supply Co.
Bensalem, PA
09.2021 - 04.2024
- Exercised physical strength and safe bending techniques to move and lift heavy materials
- Practiced good housekeeping by regularly cleaning work areas, machines and equipment
- Weighed or counted items for distribution to conform to company standards
- Worked with small devices to load fixtures and process equipment
- Made basic measurements and math calculations relative to tolerances and dimensions
Receptionist/Office Assistant
Drs. Platt & Platt Optometry
Philadelphia, PA
02.2020 - 09.2021
- Maintained various office or program records using a secure filing system
- Maintained office and faculty supplies to keep optimum stock on hand
- Transmitted information and documents to customers via computer and mail
- Assisted in resolving customer complaints and disputes
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Used sign-in sheets and other check-in procedures to track visitors on premises
Cashier/Associate
Shoprite
Philadelphia, PA
06.2018 - 01.2020
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning
- Greeted and informed customers of products, fostering positive store experiences
- Recorded essential information by labeling meat with weights, prices and expiration dates
- Arranged food display case in visually pleasing presentation to improve meat sales
- Placed containers of produce on pallets, secured with shrink wrap and strapping
- Discarded defective produce into specified containers for removal
Restaurant Busser
Dining Car
Philadelphia, PA
11.2016 - 06.2018
- Removed plates and glasses from tables after meals
- Unloaded and stocked glassware, plates, and utensils
- Restocked and cleaned facility restrooms and stalls
- Moved tables and chairs according to expected customer numbers
- Reported damages and shortages to supervisors and responded to emergency situations
- Replaced tablecloths and washed dirty linens
- Filled beverage and ice dispensers
Education
High School Diploma -
Pennsylvania Cyber Charter School
Springfield, PA06.2018
Skills
- Organized
- Customer service
- Multitasker
- Scheduling
- Data entry
- Record keeping
- Customer relations
- Professionalism
- Positive attitude
- HIPAA Compliance
- Medical Billing
- Medical Charting
- Medical office administration
- Payment Collection
- Insurance Verification
- Typing and filing
- Co-payment collection
References
Available upon request.
Timeline
Medical Receptionist/Medical Assistant
Foot and Ankle Specialist of Bucks County
07.2024 - Current
Warehouse Associate
Oasis Cake and Candy Supply Co.
09.2021 - 04.2024
Receptionist/Office Assistant
Drs. Platt & Platt Optometry
02.2020 - 09.2021
Cashier/Associate
Shoprite
06.2018 - 01.2020
Restaurant Busser
Dining Car
11.2016 - 06.2018
High School Diploma -
Pennsylvania Cyber Charter School