Jessica Waddell

• Greeted patients and visitors, providing a welcoming atmosphere in the medical office.
• Scheduled and coordinated appointments,sick visits,follow-ups,and well-child checkups.
• Verified insurance eligibility.
• Collected co-pays and managed billing inquiries in coordination with the billing department.
• Maintained accurate patient records in compliance with HIPAA and clinical protocols.
• Handled phone system and directed calls efficiently while managing front office tasks(scanning,faxing,emailing documents).

Pediatric Medical Assistant Duties:

Assisted in rooming patients: measured and documented vital signs including height,weight,head circumference,and temperature.

Administered pediatric immunizations.

Maintained clean,organized exam rooms.

Skills and Tools:

• EMR Systems[Office Practicum]
• Pediatric vital sign measurement
• Vaccine handling&documentation
• Patient Scheduling & Insurance verification
• Strong interpersonal communication

Certifications: Certified Clinical Medical Assistant(CCMA)

• Supervised family visitation sessions, ensuring safety and adherence to protocols.
• Observed interactions during visits, providing feedback for improvement and compliance.
• Maintained detailed records of visitation observations, ensuring accurate documentation for court proceedings and case reviews.
• Testifying at court proceedings.
• Maintained strict confidentiality regarding sensitive information about clients to protect their privacy and security.
• Trained new staff on visitation policies,ensuring consistent and compassionate service.

• Assist residents with daily tasks, ensuring comfort and dignity.
• Enhance quality of life through personal care.
• Assisted with mobility and transport needs, promoting resident independence and safety.
• Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
• Trained new staff on best practices for patient care and workplace protocols.

• Monitored vital signs and reported changes in resident conditions promptly.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.