Maram Omer
Taylor,MI
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
4
4
years of professional experience
Work History
Medical Receptionist/Medical Assistant
Primary Care Center
02.2025 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Medical Office Manager
Prohealth Clinic
12.2023 - 02.2025
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
Medical Assistant
Womens Medical Center
02.2022 - 01.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Scribe
Wyandotte Hospital
01.2022 - 12.2022
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
- Improved clinical efficiency by maintaining accurate and up-to-date electronic health records for each patient encounter.
Education
Bachelor of Science - Biology
Wayne State University
Detroit, MI12-2026
High School Diploma -
Melvindale High School
Melvindale, MI06-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- Insurance verification
- Payment collection
- Electronic medical records
- Documentation
- Time management
- Documentation and recordkeeping
Affiliations
- Doctors Without Borders
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Medical Receptionist/Medical Assistant
Primary Care Center
02.2025 - Current
Medical Office Manager
Prohealth Clinic
12.2023 - 02.2025
Medical Assistant
Womens Medical Center
02.2022 - 01.2024
Medical Scribe
Wyandotte Hospital
01.2022 - 12.2022
Bachelor of Science - Biology
Wayne State University
High School Diploma -
Melvindale High School
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