Cynthia Williams
Knotts Island,NC
Work Preference
Summary
Dedicated professional with strong attention to detail and effective communication skills. Proven track record in managing high-volume transactions and conducting thorough background checks. Expertise in delivering exceptional customer service and ensuring accuracy in all tasks.
Overview
12
12
years of professional experience
Work History
Background Analyst/Sales
Superior Pawn & Gun Lynnhaven
Virginia Beach, Virginia
01.2024 - 11.2025
- Reviewed applicant information for accuracy and compliance with legal standards.
- Assisted in training new employees on background analysis procedures and protocols
- Worked with law enforcement and other government officials when needed.
- Ran VA state and federal background checks.
- Sold, pawned, and rented firearms.
- Worked with Pawn Master and Bravo operating systems.
- Managed credit card and gift card transactions exceeding $15,000 per day most days.
- Manages cash sales exceeding $10,000 per day most days.
- Excellent customer service skills.
Childcare Provider
Self-employeed
Virginia Beach, Virginia
11.2014 - 09.2019
- Provided nurturing care and supervision to 3+ children ages 1 month to under 10yrs old in a safe environment.
- Communicated regularly with parents about children's daily activities and progress.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
- Planned field trips to local parks, libraries and other educational places.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained a clean driving record.
- Did pickups and dropoffs.
Mixologist
SCANDALS
Virginia Beach, Virginia
10.2013 - 12.2014
- Provided exceptional customer service to enhance customers experiences.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Managed opening, closing duties including setting up, breaking down the bar area and cleaning.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes while also creating my own.
- Greeted customers and provided excellent customer service.
- Created seasonal drinks for special occasions.
- Conducted inventory of supplies and restocked as needed.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Handled complaints from guests in a professional manner.
- Resolved customer complaints or issues promptly and professionally.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed accurate bar tabs on Point- of-Sale system and processed cash and credit card transactions.
- Remained calm and collected during busy periods, promoting great customer service to guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Education
High School Diploma -
First Colonial High School
Virginia Beach06-1997
Skills
- Background checks
- Upselling techniques
- Attention to detail
- Effective communication
- Typing
- Organizational skills
- Problem solving
- Conflict resolution
- Time management
- Inventory control
- Customer interaction
- Cash handling
- Memory for orders
- POS system operation
- Strong communication
- Customer service
Timeline
Background Analyst/Sales
Superior Pawn & Gun Lynnhaven
01.2024 - 11.2025
Childcare Provider
Self-employeed
11.2014 - 09.2019
Mixologist
SCANDALS
10.2013 - 12.2014
High School Diploma -
First Colonial High School