Summary
Overview
Work History
Education
Skills
Licenses Certificates
Timeline
Bartender

Cynthia Wolf

General Manager
Orlando,FL

Summary

Proactive and meticulous General Manager with over 20 years of experience in the Hospitality industry. Proficiencies in inventory control, increasing sales, inclusive culture, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Bar Manager

Lazy Dog
Kissimmee, FL
03.2023 - Current
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 25% improvement over prior onboarding process.
  • New Restaurant Opening.

General Manager

Shula's, Westin Hotel
Lake Mary, FL
02.2022 - 03.2023
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability by creating new revenue streams.

Multi-Unit General Manager

Southern Café
Lakewood, OH
02.2016 - 01.2022
  • Mentored new managers to support their professional growth within company structure.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
  • Led regional team of over 10 direct reports with over 100 employees each.
  • New Restaurant Opening

Multi-Unit General Manager

Stonetown
Cleveland, OH
10.2012 - 01.2019
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Oversaw facility maintenance activities, ensuring clean and inviting environment for both employees and customers across all units.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.

General Manager

Zanzibar
Shaker Heights, OH
11.2007 - 09.2014
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • New Restaurant Opening

Education

Associate of Applied Business - Hospitality Administration And Management

Cuyahoga Community College
Cleveland, OH
02.2021 - Current

Skills

Complex Problem-Solving

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Licenses Certificates

  • Florida Food Handler
  • Florida Alcohol Awareness
  • Food Safety Manager
  • Facilities & Design Maintenance

Timeline

Bar Manager

Lazy Dog
03.2023 - Current

General Manager

Shula's, Westin Hotel
02.2022 - 03.2023

Associate of Applied Business - Hospitality Administration And Management

Cuyahoga Community College
02.2021 - Current

Multi-Unit General Manager

Southern Café
02.2016 - 01.2022

Multi-Unit General Manager

Stonetown
10.2012 - 01.2019

General Manager

Zanzibar
11.2007 - 09.2014

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Cynthia WolfGeneral Manager