Cynthia Wolf
General Manager
Orlando,FL
Summary
Proactive and meticulous General Manager with over 20 years of experience in the Hospitality industry. Proficiencies in inventory control, increasing sales, inclusive culture, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Bar Manager
Lazy Dog
Kissimmee, FL
03.2023 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 25% improvement over prior onboarding process.
- New Restaurant Opening.
General Manager
Shula's, Westin Hotel
Lake Mary, FL
02.2022 - 03.2023
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability by creating new revenue streams.
Multi-Unit General Manager
Southern Café
Lakewood, OH
02.2016 - 01.2022
- Mentored new managers to support their professional growth within company structure.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Led regional team of over 10 direct reports with over 100 employees each.
- New Restaurant Opening
Multi-Unit General Manager
Stonetown
Cleveland, OH
10.2012 - 01.2019
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Oversaw facility maintenance activities, ensuring clean and inviting environment for both employees and customers across all units.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
General Manager
Zanzibar
Shaker Heights, Oh
11.2007 - 09.2014
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- New Restaurant Opening
Education
Associate of Applied Business - Hospitality Administration And Management
Cuyahoga Community College
Cleveland, OH 02.2021 - Current
Skills
Complex Problem-Solving
Safety Sanitation
New Restaurant Openings
Multi-Unit Management
Culture Improvement
Attention to Detail
Customer Relationship Management
Business Development
Complex Problem-Solving
Organizational Skills
Licenses Certificates
- Florida Food Handler
- Florida Alcohol Awareness
- Food Safety Manager
- Facilities & Design Maintenance
Timeline
Bar Manager
Lazy Dog
03.2023 - Current
General Manager
Shula's, Westin Hotel
02.2022 - 03.2023
Associate of Applied Business - Hospitality Administration And Management
Cuyahoga Community College
02.2021 - Current
Multi-Unit General Manager
Southern Café
02.2016 - 01.2022
Multi-Unit General Manager
Stonetown
10.2012 - 01.2019
General Manager
Zanzibar
11.2007 - 09.2014