Cynthia Ysusi

• Managed delinquent accounts through structured customer outreach and payment resolution.
• Helped customers set up repayment plans while keeping relationships positive.
• Reviewed account records to spot billing discrepancies and clear balance concerns.
• Worked with billing and service teams to resolve escalated account issues.
• Trained team members on recovery steps, documentation standards, and call handling.
• Improved recovery work by tightening follow-up timing and focusing on high-risk accounts.
• Set up payment arrangements with customers, increasing revenue and lowering delinquencies.
• Handled high account volume with professionalism and close attention to detail.

• Collaborated with customers, realtors, and lenders to make the escrow process as smooth and efficient as possible
• Checked signatures and legal descriptions for accuracy and integrity
• Worked with title department to resolve issues such as judgments, liens and bankruptcies
• Studied and clarified buyer, seller and lender instructions to determine escrow requirements
• Maintained open communication with lenders, brokers and borrowers
• Obtained documents such as proof of insurance and HOA statements
• Prepared estimated closing statements for buyer and seller
• Scheduled signings and gathered required paperwork
• Prepared closing documents correctly to avoid any problems or delays
• Assisted in real estate closing process in compliance with all applicable processes, standards and legal requirements

Recorded legal documents and instruments related to real property.

• Filed records of surveys, parcel maps, assessment maps, and other maps; communicated with the Clerk to the Board, title companies, and engineers in receiving and processing subdivision maps.
• Examined documents submitted for filing or recording purposes to assure accuracy, completeness, and conformance with laws, rules, regulations, and procedures.
• Received monies for recording fees and explained fees to the public.
• Assisted the public in accessing the Recorder's public computer systems, as well as locating and understanding the property recording system.
• Monitored the electronic recording system; resolved issues and maintained production.
• Received and processed orders for certified and uncertified copies of filed or recorded documents and maps.
• Communicated with attorneys, lending institutions, title companies, and the public concerning recording requirements, functions, and processes.
• Prepared documents, reports, correspondence, special studies, and research.

• Loaded and secured items in trucks to avoid damage to parcels during delivery
• Distributed mail on foot to residences and businesses, delivering to approximately 500+ customers per shift
• Directly interacted with customers in pleasant manner, always maintaining professionalism

• Collaborated with customers, realtors, and lenders to make the escrow process as smooth and efficient as possible
• Checked signatures and legal descriptions for accuracy and integrity
• Worked with title department to resolve issues such as judgments, liens and bankruptcies
• Studied and clarified buyer, seller and lender instructions to determine escrow requirements
• Maintained open communication with lenders, brokers and borrowers
• Obtained documents such as proof of insurance and HOA statements
• Prepared estimated closing statements for buyer and seller
• Scheduled signings and gathered required paperwork
• Prepared closing documents correctly to avoid any problems or delays
• Assisted in real estate closing process in compliance with all applicable processes, standards and legal requirements

• Receive and review fully executed contracts
• Ensure escrow has been opened by seller
• Order all pertinent reports and inspections as required by contract
• Coordinate with buyer's agent and lender to ensure time lines are met
• Review all escrow documents relating to transaction
• Coordinate the execution of any lender required repairs
• Facilitate the negotiation of amendments if necessary
• Send updates to seller throughout the escrow process
• Verify with escrow the transaction has closed
• Confirm the completeness of the file in order to process commissions

• Listing, showing and selling properties
• Drawing up contracts, ordering inspections and dealing with others involved in any transaction such as other agents, mortgage and title companies
• Manage newly acquired properties, visual inspections of properties, which include, but not limited to AVID and photographs
• Manage initial services such as debris removal, rekey, secure and sales cleaning
• Manage evictions, CFK and sheriff lock-outs, BPO and monthly marketing reports

• Prospecting of new clients
• Listing, showing and selling properties
• drawing up contracts, ordering inspections and dealing with others involved in any transaction as other agents, mortgage and title companies