Cynthia Zuniga
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Construction Scheduler
Riviera Custom Pools
Houston
12.2022 - 06.2025
- Interact with customers via phone and email regarding project movement, answers questions, and resolves any issues with scheduling
- Coordinate with the Project Manager to maintain and move production schedule
- Interact with sub-contractors to define the construction schedule. Maintains working relationships to promote quality of work and scheduling efficiency.
- Plan project schedules and reorganizes based upon workflow, project circumstances, and vendor availability
- Produce and distribute work orders to sub-contractors and vendors. Maintain the construction file, and update notes on project files.
- Produce and maintain accurate construction files, including contract addendums, revised plans, incident reports, material selections, etc.
- Copy permits and all project paperwork to make complete and accurate job files, fill out incident reports, maintain in-office spreadsheets tracking data
- Analyze and evaluate construction timelines and construction inefficiencies and make suggestions based on identifying problem areas
- Manage meetings and exceeding weekly/monthly/annual digs and unit's budgets
- Coordinate with the Project Manager to maintain and move production schedule.
- Coordinate new pool building activities in accordance with company standards.
- Close out project make sure final inspections are done and make sure all invoices are paid.
Scheduler
Premier Pools and Spas
03.2022 - 12.2022
- Interact with customers via phone and email regarding project movement, answers questions, and resolves any issues with scheduling
- Coordinate with the Project Manager to maintain and move production schedule
- Interact with sub-contractors to define the construction schedule. Maintains working relationships to promote quality of work and scheduling efficiency.
- Plan project schedules and reorganizes based upon workflow, project circumstances, and vendor availability
- Produce and distribute work orders to sub-contractors and vendors. Maintain construction file and update notes on project files.
- Produce and maintain accurate construction files including contract addendums, revised plans, incident reports, material selections, etc.
- Copy permits and all project paperwork to make complete and accurate job files, fill out incident reports, maintain in-office spreadsheets tracking data
Customer Service Representative/Administrative Assistant
University of Houston
05.2018 - 03.2022
- Drafts correspondence, memoranda, speeches, position papers, program/grant proposals and other written documentation.
- Assists in organizing activities of the unit, such as retreats, staff development, committee appointments, internship programs, awards ceremonies, etc.
- Serves on committees and task forces as a representative of the unit.
- Responds to information requests from internal and external agencies and offices and conducts research to assist in policy and program development.
- May collect information and write and edit newsletter or news bulletins for the unit.
- Participates in special projects and prepares a variety of statistical reports as needed.
- Performs other job-related duties as assigned.
- Handles more difficult questions and issues; provides general information; verifies information; and refers individuals to applicable office or department for further assistance as needed.
- Accepts and processes requests for official university information or documents; provides instructions on how to obtain university information or documents.
- Investigates complaints from customers and participates in negotiating solutions.
- Conducts proactive customer service activities inside and outside the department.
- May be involved in the release of information to other universities or external agencies.
- May handle money received as payment for processing forms.
- May conduct periodic customer satisfaction surveys, prepare reports, and other departmental projects.
Patient Access Supervisor
Surgery Specialty Hospitals of America
06.2015 - 10.2017
- Supervise the day-to-day functions of Patient Access to ensure accurate, timely, and compliant registration, verification, financial counseling. Identifies trends, make recommendations to more senior leadership for process improvements. May be assigned to specialty functional area or department
- Reviews patient account errors and denials, corrects or provides guidance to staff to correct accounts.
- Maintain appropriate work schedules and ensure adequate staffing to meet productivity standards. Distribute work as needed to address workloads.
- Assist with monitoring department customer service standards and other patient feedback and/or complaints. Coach employees as needed to improve performance. Hand and resolve more complex customer service issues.
Medical Billing Coordinator
RPK Anesthesia
02.2015 - 03.2010
- Resolved customer inquiries, complaints and problems.
- Scheduled, verified and ensured eligibility of patients by obtaining third party coverage(s)
- Review and assess insurance information to confirm accurate claims entry and submission of data
- Accurately maintain medical billing, customer accounts and patient information.
- Prepare the entry of timely, accurate charges, credits, and payments to outstanding patient accounts.
- Perform routine account update including open account, to ensure through patient financial records.
- Research and resolve incorrect payments and other issues with outstanding accounts.
- Maintain patient confidentiality and adherence to all HIPAA guidelines and regulations
Accounts Receivable Coordinator/Scheduler
JR Pool Plastering
03.2005 - 05.2009
- Maintained lines of communication between management, staff and customers
- Purchase supplies and equipment to effectively administer daily company operations.
- Dispatch and schedule delivery of materials, labor and equipment for pool construction
- Prepare and distribute billing statement, process payments, credit memos and collections
- Calculate deductions and withholding in processing payroll checks of all departmental employees
Skills
- Microsoft Office
- QuickBooks
- ProEdge
- Excel
- Power Point
- Outlook
- PeopleSoft
- E-Clincal
- Project scheduling
- Vendor coordination
- Workflow management
- Construction documentation
Technical Experience
- Word
- Microsoft Office
- QuickBooks
- ProEdge
- Excel
- Power Point
- Outlook
- PeopleSoft
- E-Clincal
Languages
Spanish
Professional
Timeline
Construction Scheduler
Riviera Custom Pools
12.2022 - 06.2025
Scheduler
Premier Pools and Spas
03.2022 - 12.2022
Customer Service Representative/Administrative Assistant
University of Houston
05.2018 - 03.2022
Patient Access Supervisor
Surgery Specialty Hospitals of America
06.2015 - 10.2017
Medical Billing Coordinator
RPK Anesthesia
02.2015 - 03.2010
Accounts Receivable Coordinator/Scheduler
JR Pool Plastering
03.2005 - 05.2009
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