Cynthia (C) Ortiz
Surprise, AZ 85387-2140
Summary
Professional with thorough understanding of operational logistics. Known for reliability and strong focus on team collaboration to ensure seamless execution of tasks. Consistently adaptable and results-driven, with keen eye for detail and excellent time management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Arena Operations Manager
Grand Canyon University
Phoenix, AZ
09.2019 - Current
- Streamlined operational processes, enhancing efficiency and productivity across multiple departments.
- Mentored junior managers, fostering professional development and ensuring adherence to organizational standards.
- Developed training programs that enhanced team capabilities and operational effectiveness.
- Collaborated with stakeholders to align departmental goals with institutional objectives, driving overall success.
- Optimized inventory levels with efficient ordering systems, reducing overhead costs and minimizing waste.
- Managed safety compliance initiatives, promoting a culture of workplace safety and preventing accidents or incidents.
- Managed multiple teams, fostering collaboration and cross-functional communication for better project outcomes.
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Negotiated vendor contracts for optimal pricing, improving the bottom line while maintaining strong relationships with suppliers.
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Coordinated scheduling for housekeeping personnel, optimizing resource allocation for peak periods.
- Prioritized safety guidelines and maintained up-to-date knowledge of industry best practices to ensure a hazard-free work environment for staff.
- Implemented preventive maintenance schedules, reducing system failures and improving reliability over time.
- Operated Building Management Systems to monitor environmental conditions and energy usage.
- Developed and monitored budgets for facility operations, ensuring cost-effective resource allocation.
- Oversaw facility maintenance operations to ensure compliance with safety standards and regulations.
Experienced Show Runner
Independent
Phoenix, AZ
01.2019 - Current
- Coordinated delivery of supplies, ensuring timely and accurate fulfillment of requests.
- Supported team by maintaining organization of inventory and equipment in high-demand environments.
- Executed efficient transportation of materials between various departments to streamline operations.
- Assisted in training new staff on proper handling and delivery procedures to enhance workflow efficiency.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Led initiatives to optimize route planning, resulting in improved efficiency and reduced delivery times.
Arena Security Manager
Grand Canyon University
Phoenix, AZ
09.2012 - 09.2019
- Developed and implemented security policies and procedures to enhance organizational safety.
- Oversaw daily security operations, ensuring compliance with industry standards and regulations.
- Trained and mentored security staff, fostering a culture of continuous improvement in service delivery.
- Collaborated with law enforcement agencies to coordinate responses to incidents and emergencies.
- Managed access control systems, optimizing protocols for personnel and asset protection.
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Investigated incidents and wrote reports.
- Monitored CCTV footage to ensure security compliance and detect suspicious activities.
- Coordinated emergency responses by communicating with law enforcement and emergency personnel.
Security Coordinator
Sports and Entertainment Services
Phoenix, AZ
08.2008 - 01.2014
- Coordinated security operations for events, ensuring compliance with safety regulations and protocols.
- Developed and implemented emergency response plans, enhancing incident management efficiency.
- Trained staff on security procedures, fostering a culture of safety awareness and vigilance.
- Oversaw security personnel assignments, optimizing resource allocation for event coverage.
- Served as point of contact for safety and security matters, maintaining positive rapport with local law enforcement and community leaders.
- Managed access control systems, ensuring only authorized individuals gained entry into secured areas.
Education
High School Diploma -
Thunderbird High School
PhoenixBachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix04-2027
Skills
- General/Preventative maintenance
- House Keeping Management
- Project management
- AutoCAD proficiency
- Scheduling
- Budgeting
- Administrative tasks
- Incident management
- Forecasting and analysis
- Operational efficiency
- Facility management
- Key performance indicators
Certification
Train the Trainer forklift certification
Project Management from Google
Timeline
Senior Arena Operations Manager
Grand Canyon University
09.2019 - Current
Experienced Show Runner
Independent
01.2019 - Current
Arena Security Manager
Grand Canyon University
09.2012 - 09.2019
Security Coordinator
Sports and Entertainment Services
08.2008 - 01.2014
High School Diploma -
Thunderbird High School
Bachelor of Science - Business Administration And Management
Grand Canyon University