Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Cynthia (Cindi) Manney

San Antonio,TX
Cynthia (Cindi) Manney

Summary

I am outgoing, cheerful and reliable. I'm seeking part-time or full-time work for the right position. I have a well-rounded background would fit in nicely in quite a few different positions. Please consider me for your company. Authorized to work in the US for any employer

Enthusiastic Leasing Consultant with 2 years of comprehensive experience. Utilizes successful sales techniques to present available properties to prospective residents.

Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge.

Talented Apartment Leasing Agent/ Front Office adept in customer relations, sales, collections and real estate management. Eager to develop business performances. Ready to oversee properties at any scale.

Overview

28
years of professional experience
1
Certification

Work History

InterSolutions, LLC
San Antonio, TX

Apartment Leasing Agent
04.2021 - Current

Job overview

  • This is a temporary position so I basically do the same job at different complexes
  • I enjoy the job but
  • I don't get enough work since most of the positions offered are temp to perm full time and I am only available part-time.
  • Received rent payments and tracked transactions in accounting software.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Detailed application requirements and answered questions from prospective tenants.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Contacted and followed up with tenants on renewal notices.
  • Conducted informative and personalized tours, resulting in new leases.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Centro, Inc
San Antonio, TX

City Ambassador
10.2018 - 10.2019

Job overview

  • Greeting city visitors, making sure that they feel welcome and are able to find their way around.
  • Educated and shared natural, geological and cultural history through story-telling.
  • Made successful hotspot recommendations to guests based on individual tastes and preferences.
  • Created tour programs with focus on providing positive guest experiences.
  • Described tour points of interest to group members, responding to questions and inquiries.

Circle K
San Antonio, TX

Cashier and Customer Service
05.2015 - 12.2018

Job overview

  • Mobile Notary and signing agent
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.

Tamale House East
Austin, TX

Front End Manager
10.2015 - 11.2016

Job overview

  • Open the business, cash management, supervise employees, customer service
  • Accomplishments
  • Freed up owners to be able to do other things.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Managed cash flow of store, including cashier operations, bookkeeping and security.
  • Reviewed employee performance and determined areas in need of improvement.
  • Cultivated strong customer relations and developed effective customer service standards.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Public Storage
Austin, TX

Self Storage Manager
04.1997 - 02.2000

Job overview

  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Lowe's
Tucson, AZ

Sales Associate
01.2013 - 09.2015

Job overview

  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

Wheatland Union High School

High school diploma
01.1974

University Overview

Skills

  • Operations Management
  • Disturbance Handling
  • Clear Communication
  • Competitive Research
  • Basic Mathematics
  • Lease Agreements
  • Community Policies
  • Market Trends
  • Reporting and Correspondence
  • Sales Techniques
  • Common Sense Reasoning
  • Collection Actions
  • Creative Problem-Solving
  • Leasing Terms and Specifications
  • Relationship Building
  • Sales and Marketing Aptitude
  • Lease Renewals
  • Customer Service
  • Business Partnerships
  • Grounds and Facility Inspection
  • Complaints Investigation
  • Decision Making
  • Dispute Handling
  • Administrative Leadership
  • Monthly Fee and Payment Collection
  • Deposits Management
  • Supply Coordination
  • Vacancy Marketing
  • Sale and Rental Recordkeeping

Certification

Notary Public Present Key Training Professional Certification Present Secretarial & Administrative Professional Development Course Present Professional Hospitality Course Present Front end Hotel/Motel course. English as a Second Language Teaching Certificate Present

Timeline

Apartment Leasing Agent
InterSolutions, LLC
04.2021 - Current
City Ambassador
Centro, Inc
10.2018 - 10.2019
Front End Manager
Tamale House East
10.2015 - 11.2016
Cashier and Customer Service
Circle K
05.2015 - 12.2018
Sales Associate
Lowe's
01.2013 - 09.2015
Self Storage Manager
Public Storage
04.1997 - 02.2000
Wheatland Union High School
High school diploma

Similar Profiles

CREATE PROFILE
Cynthia (Cindi) Manney
Want your own profile? Create for free at Resume-Now.com