Cynthia (Cindy) Frey-Hodge
Galveston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Customer Service Representative/Cashier
Home Depot
04.2002 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Learned and utilized customer service software to manage client interactions effectively.
- Resolved customer issues by following established protocols and procedures.
- Adapted quickly to various customer needs, ensuring a positive experience.
- Processed high-volume transactions efficiently, ensuring accuracy and minimizing errors.
- Maintained organized cash register, facilitating quick checkouts and enhancing customer satisfaction.
- Assisted customers with inquiries, providing product information to improve service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
GED -
GED Program
Minneapolis, MNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Payment processing
- Product knowledge
- Order processing
- Dispute resolution
Timeline
Customer Service Representative/Cashier
Home Depot
04.2002 - Current
GED -
GED Program
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