Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia J. Garza

Edinburg ,TX

Summary

Dynamic and compassionate professional with a diverse background in healthcare and customer service. Excelled in complaint resolution at TTEC, enhancing customer satisfaction by 20%. Skilled in Microsoft Excel and adept at fostering positive patient experiences as a Certified Nursing Assistant. Proven track record of leveraging call center experience to meet and exceed employer expectations.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

TTEC
McAllen Tx
05.2023 - 12.2023

Certified Nursing Assistant

Senior Care Centers
Edinburg, TX
05.2014 - 03.2018

Phlebotomist Intern

South Texas Oncology
McAllen, TX
06.2014 - 08.2014

Certified Nursing Assistant

Arbor View Nursing Home and Rehabilitation
Edinburg, TX
06.2013 - 05.2014

Education

Post-Baccalaureate Diploma - Nursing

South Texas College
McAllen, TX
05.2013

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Customer satisfaction measurement

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

TTEC
05.2023 - 12.2023

Phlebotomist Intern

South Texas Oncology
06.2014 - 08.2014

Certified Nursing Assistant

Senior Care Centers
05.2014 - 03.2018

Certified Nursing Assistant

Arbor View Nursing Home and Rehabilitation
06.2013 - 05.2014

Post-Baccalaureate Diploma - Nursing

South Texas College
Cynthia J. Garza