Cynthia J. Sharpless
Coatesville,PA
Summary
Dedicated Guest Engagement Lead with 25 years of customer service experience delivering exceptional support to guests and teams. Detail-oriented and task-focused, consistently exceeding expectations and enhancing brand identity. Creative problem solver with a strong understanding of protocols and procedures, fostering effective communication and collaboration.
Overview
21
21
years of professional experience
Work History
Administrative Assistant & Personal Assistant
Iron Spring Farm, Inc.
COATESVILLE, PA
04.2021 - Current
- Coordinated meetings and scheduled appointments for owner of business.
- Prepared documents, reports, and daily tasks for owner.
- Maintained filing system ensuring easy access to important documents.
- Supported team members and accountant with administrative tasks to facilitate project completion.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained filing systems for confidential documents and records.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Guest Engagement Lead
Longwood Gardens
Kennett Square, PA
11.2015 - 04.2021
- Engaged guests to deliver a world-class experience and coached Guest Engagement team on best practices.
- Resolved guest and operational issues.
- Along with a co-worker and manager developed new hire and promotion training program, as well as annual review training for current employees and conducted training sessions. Assisted in new hire and promotion screening process.
- Created and updated SOPs for daily operations, seasonal displays, and special events to ensure operational consistency.
- Assemble daily shift rotation schedules and conduct team meeting reviewing tasks and items of interest at the start of each shift.
- Identify areas in need of repair throughout the gardens and enter work orders.
Catering Coordinator
Oh My! Lunch
Chester Springs, PA
07.2014 - 02.2016
- Corporate and private event catering. Duties included: daily shopping for fresh produce and bread, food preparation, delivery, set up, and end of day kitchen break down.
- Conducted daily inventory of supplies to ensure adequate stock levels.
- Increased sales orders through building professional rapport with clients and quality of service.
Director of Social media and Public Relations
Twin Brook Winery
Gap, PA
03.2005 - 07.2014
- Enhanced online presence by updating virtual information, creating engaging posts across social media platforms, and announcing news and events to increase audience engagement.
- Managed charitable donations to non-profit organizations, assisted in developing customer service policies, photographed day-to-day functions for press releases and website, produced signage, and managed customer database and survey demographics.
- Light office work: filing bills and invoices, sending faxes and emails, answering phone calls. Prepare bank deposits and record in Quick Books.
- Offered wine tastings and food pairings in the tasting room and off site events, and lead guided winery tours.
- Stocking, inventory, and ordering wine themed gifts for the tasting and sales room.
- Executed sales in the tasting room and at concerts.
Education
No Degree - Technical Theater And Set Design
West Chester University Of Pennsylvania
West Chester, PANo Degree - Technical Theater And Set Design
University Of Bridgeport
Bridgeport, CTSkills
- Administrative support
- Data entry
- Customer relationship management
- Excel spreadsheets
- File organization
- Cash handling
- Organizing and working special events
- High standard customer service
- Excellent communication skills
- Detail oriented
- Microsoft
Additional Information
Zoe Hewitt - Interior Design, Owner Z Hewitt Designs
Mary Alice Malone's personal decorator
zhdesigns@gmail.com 302-893-4059
Dawn Hertzler - Guest Engagemet Manager, Longwood Gardens
dhertzler@longwoodgardens.org 484-4679787
Melissa Jobe- North Star Orchard, Cochranville PA
Previous office manager at Twin Brook Winery
mjobe2331@yahoo.com 225-719-1391
Skills
- Conflict resolution
- Basic working knowledge of Microsoft Word, Outlook, Power Point, and Excel programs.
Timeline
Administrative Assistant & Personal Assistant
Iron Spring Farm, Inc.
04.2021 - Current
Guest Engagement Lead
Longwood Gardens
11.2015 - 04.2021
Catering Coordinator
Oh My! Lunch
07.2014 - 02.2016
Director of Social media and Public Relations
Twin Brook Winery
03.2005 - 07.2014
No Degree - Technical Theater And Set Design
West Chester University Of Pennsylvania
No Degree - Technical Theater And Set Design
University Of Bridgeport