Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cynthya Perez

Dallas

Summary

Experienced with managing night operations, ensuring smooth workflow and guest satisfaction. Excelling in call management and relationship building. Proven ability to enhance customer satisfaction and streamline operations. Recognized for attention to detail and effective multitasking, contributing to improved team performance and successful project completion. Strong problem-solving skills and adept in documentation processes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Night Clerk

Dallas Independent School District, DISD
09.2022 - Current
  • Manage all incoming and outgoing telephone communications, including scheduling appointments, addressing inquiries, and providing information.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

Teaching Assistant

Dallas Independent School District, DISD
07.2022 - Current
  • Provide additional support for students with special needs, ensuring they receive appropriate accommodations and resources.
  • Work with the teacher to optimize learning plans based on student test grades and evaluations.
  • Foster strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Collaborate with fellow teaching assistants to create a consistent and supportive learning environment for students.

Fulfillment Associate

Amazon
09.2021 - 04.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 60 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Assistant Manager

Dollar Tree
06.2021 - 09.2022
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Cashier

Dollar Tree
01.2021 - 06.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Arts - Early Childhood Education

University of Arizona Global Campus
Chandler, AZ
06-2028

High School Diploma -

H. Grady Spruce High School
Dallas, TX
06-2021

Skills

  • Call management
  • Problem-solving skills
  • Documentation
  • Appointment management
  • Attention to detail
  • Multitasking and organization
  • Computer skills
  • Patient charting
  • Phone and email etiquette
  • Collaborative teamwork
  • Relationship building
  • Customer service

Certification

  • Certified Teachers Aid, Dallas Independent School District, DISD - 2022

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Night Clerk

Dallas Independent School District, DISD
09.2022 - Current

Teaching Assistant

Dallas Independent School District, DISD
07.2022 - Current

Fulfillment Associate

Amazon
09.2021 - 04.2022

Assistant Manager

Dollar Tree
06.2021 - 09.2022

Cashier

Dollar Tree
01.2021 - 06.2021

Bachelor of Arts - Early Childhood Education

University of Arizona Global Campus

High School Diploma -

H. Grady Spruce High School

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Cynthya Perez