Cyntia Perez

• Exercise high-judgement in day-to-day concerns from all employees to determine a positive and effective outcome for each employee
• Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
• Guided leaders and employees as subject matter expert in areas of employee classification and compensation studies, talent management and training.
• Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
• Processed unemployment claims and acted as company representative at unemployment hearings.
• High volume event planning consisted of partnering with other leaders to plan for large events such as holiday meals, family events, gift raffles, and so on
• Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
• Conducted confidential investigations of discrimination, harassment and workplace violence.
• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
• Coached managers through employee engagement, documentation, discipline and performance improvement plans.
• Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
• Met with staff to resolve difficult situations related to performance and conflict management.

• Maintain and review the variety of cases to report accurate daily, weekly, and monthly metrics to onsite management teams and corporate based reporting systems: injuries, tracking cases (work related injuries treating onsite or under worker’s compensation), site audits and inspections.
• Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
• Partnered with other management and support teams onsite to ensure OSHA and Amazon policies, as well as federal and state laws, are being implemented appropriately.
• Attend operational site and regional meetings to effectively communicate cases, trends, analyze metrics on a daily, weekly, and monthly basis. This can include serious safety incidents that would require reporting to external organizations such as OSHA or local law and emergency services.
• Review policies and procedures on a monthly, quarterly, and annual basis to ensure appropriate maintenance of any changes to be able to report at a site-wide level and recommend improvements according to any new updates or changes to processes.
• Escorted inspectors and answered questions about facility operations.
• Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
• Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.

• Seasonal through Maxim Staffing Agency 9/2017 – 2/2018
• Emergency Medical Technician
• Provide medical care to injured associates within Amazon Fulfillment Centers and provide proper documentation for onsite treatment and/or referral to Worker’s Compensation.
• Created treatment recommendations based overall health condition, reported injury/illness type, core process of the individual, incident type, and job factors.
• Managed cases by maintaining proper documentation and information related to work related and non-work related injury/illness. Consisted of communicating with appropriate parties: site safety, external healthcare providers, Workers’ Compensation team, onsite management, and Leave of Absence team.
• Aid Amazon Associates with onsite and offsite transitional light duty roles as needed.
• Minimize risk of injury through awareness, education, and proactive engagement with associates on the floor.
• Curated training procedures and improved hands on training for optimum performance.
• Collaborated with vendor representatives and company customers to set up optimal delivery schedules.

Away Teams (New Launch Sites)

• These teams focused on launching new sites on a national level that focused on assisting new teams and sites to open successfully from a safety standpoint
• Focused on implementing local laws, state laws, OSHA, and Amazon policies and procedures
• This consisted of creating actions for OMR’s in training to make sure the site was launching under appropriate circumstance
• Created reports, tracking systems for site metrics to allow for effective communication with site support leaders.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Managed administrative duties with phone reception, appointment scheduling and payment processing.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Take care of high volume of calls and care for patient's needs such as scheduling and pulling insurance authorizations
• Sending and receiving referrals to and from other offices, as well as scanning paperwork, charting on a weekly basis to prepare for future appointments, and confirming appointments
• Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.