Cyntisha Shipp
Health Administration
Springfield,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Store Manager
DTLR
Battle Creek, MI
09.2017 - Current
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Customer Service Representative
State Farm
Battle Creek, MI
01.2008 - 05.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Bachelor of Science - Psychology
Kellogg Community College
Battle Creek, MI05.2025
Skills
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Data Entry and Maintenance
- Customer Service and Assistance
Timeline
Store Manager
DTLR
09.2017 - Current
Customer Service Representative
State Farm
01.2008 - 05.2017
Bachelor of Science - Psychology
Kellogg Community College
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