Cyntoria Charles
Birmingham,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Care Liaison
Ascension St. Vincent
11.2021 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Improved communication between healthcare providers and patients by serving as a liaison for both parties.
- Assisted in the development of care plans tailored to individual patient needs, ensuring optimal health outcomes.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assist 60-90 patients a day
Customer Service Associate
Walmart
07.2017 - 11.2021
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Collaborated with team members to achieve monthly sales goals and drive overall store performance.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Managed merchandise inventory levels, reducing stock shortages and optimizing product availability for customers.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
Education
Associate of Applied Science - Diagnostic Medical Sonography
T.A. Lawson State Community College
Birmingham, AL05.2026
High School Diploma -
Woodlawn High School
Birmingham, AL05.2016
Skills
- Policy Adherence
- Patient Confidentiality
- Time management
- Administrative and Office Support
- Data Entry
- Customer Service
- Order Processing
- Medical Terminology Knowledge
Timeline
Patient Care Liaison
Ascension St. Vincent
11.2021 - Current
Customer Service Associate
Walmart
07.2017 - 11.2021
Associate of Applied Science - Diagnostic Medical Sonography
T.A. Lawson State Community College
High School Diploma -
Woodlawn High School
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